Management Počítačové Kurzy

Audience

Managers and Team Leaders who need to be fully aware of the issues surrounding the management and development of their staff (direct and indirect reports)

Format of the course

The course will be a highly-interactive combination of:

- Facilitated Discussions
- Slide Presentations
- Exercises and Case Studies

By the end of the course, delegates will be able to:

- Understand the different skills required for Managing and for Leading
- Develop their team in the most-effective way
- Explain how best to deliver Change in their part of the organisation
- Manage staff performance better
- Successfully negotiate their preferred solutions
- Explain how to deal with the difficult situations they may encounter in the office

This instructor-led, live training in České republice (online or onsite) is aimed at current CTOs and upcoming CTOs such as technical directors or technical managers who wish to acquire the technical and managerial perspective needed to be an effective CTO.

By the end of this training, participants will be able to:

- Hire and lead a vibrant and innovative technical team.
- Effectively adopt and manage the technology needed to develop great products.
- Apply useful techniques and strategies for managing products and projects.
- Scale the company business and move it in the right direction.

Vzdálený tým (také známý jako virtuální tým, rozptýlený tým nebo distribuovaný tým) je skupina lidí, kteří pracují společně z různých míst. Vzdálené vedení je nezbytnou manažerskou dovedností pro budování a usnadnění efektivního vzdáleného týmu.

Tento trénink vedený instruktorem (online nebo on-site) je zaměřen na manažery a manažery, kteří chtějí implementovat správné nástroje, dovednosti a metodiky pro řízení vzdálených týmů.

Po ukončení tohoto tréninku budou účastníci schopni:

Prozkoumejte vzdálené vedení, struktury a komponenty, abyste úspěšně přizpůsobili nastavení vzdálené práce. Rozvíjejte důvěru, cíle, kulturu a týmovou práci, abyste vytvořili efektivní a produktivní tým na dálku. Použijte stávající nástroje a technologie ke zlepšení virtuální komunikace a spolupráce. Provádění cílů a metody řízení projektů pro měření výkonu vzdáleného týmu.

Formát kurzu

Interaktivní přednáška a diskuse. Mnoho cvičení a praxe. Hands-on implementace v živém laboratoři prostředí.

Možnosti personalizace kurzu

Chcete-li požádat o přizpůsobené školení pro tento kurz, kontaktujte nás, abyste uspořádali.

Participant Profiles

CxO, Operation Managers, Enterprise Architects, Business and System Analysts and Designers

Objective

This introduction seminar provides you with an overview of the digital business models, business and enterprise architecture frameworks as well as methodologies that organizations are trying to focus on to increase their business agility facing disruptions of the digital age.

In particular, this seminar aims at helping you to understand frameworks and reference architectures that are used worldwide to align digital business models and IT system architectures with the changing competitive landscape.

Objective:

Helping Business Analysts to understand how to efficiently model and validate their business processes and resources in order to increase business agility of their organization on the basis of their target architecture and changing market needs.

This 2 day training course aims at helping delegates to learn how to model their business processes and resources in order to adapt them to changes of their goals, strategies and impacted capabilities as part of the target architecture. On the basis of the key elements of business performance (strategies, tactics, KPI, business capabilities, etc...), delegates learn there how to elaborate a vision centric business process and resource cartography. Then, only using the appropriate BPMN and UML notation adapted to their language, they understand how to adapt them to changing strategies, tactics and policies.

Audience:

This course is designed for all staff requiring a wider view of the Change Process to get the best results for their part of the business

Format of the course

A combination of:

- Facilitated Discussions
- Slide Presentations
- Exercises and Case Studies

At the end of this course, attendees will be able to:

- Explain the basic Change Strategies that underpin the planning for change in an organisation
- Understand the use and application of the 9 Change Principles
- Construct a Change Plan suitable to their part of the business

Kanban Management Professional 1 (KMP1) is a highly interactive two-day course accredited by the Lean Kanban University (LKU). It combines teaching, group discussions and a fully immersive simulation to illustrate how the Kanban Method helps individuals, teams, and organisations to manage and improve the delivery of products and services to their customers.

The Kanban Method provides pragmatic, actionable, evidence-based guidance for successful evolutionary change. It starts with what you do now and pursues evolutionary change while respecting current roles, responsibilities and job titles, and encouraging leadership at all levels. This allows organisations to evolve business processes gradually, define and use relevant metrics to measure progress, and significantly reduce the risks associated with complex change programmes.

You will leave this course with knowledge of the Kanban principles and general practices, and skills that will enable you to apply Kanban with confidence in your organisation.

What Will You Learn?
- Identify internal and external sources of dissatisfaction
- Analyse demand vs capability
- Model the knowledge discovery process
- Design kanban systems and their visualisations
- Identify and prioritise improvements
- Choose cadences for activities
- Identify classes of service

Who Is This Course For?
Anyone who is involved in product development or knowledge work. This includes but is not limited to the following:
Programme and delivery managers
Product and project managers
Product developers, software developers and testers
People working in operations or support
Business analysts
High-level management
Anyone interested in implementing Agile in their organisation

Who should attend:

Lean and change agents, operational leaders and professionals who want to make sure they are starting this foundational concept the right way

This training course has been created for professionals from all sectors in manufacturing etc. It is not designed for academic purposes, but offers practical advice how to implement 5S in your production facility

The course is aimed at leaders and agents for change who want to make sure that they are introducing 5S the right way.

Each course member will have the opportunity to get hands on experience through a number of exercises to demonstrate that 5S works.

Upon completing the training you will:

- Understand how  5S works and improve efficiency by 10 to 30%
- Be able to indentify sources of waste and improve profitability
- Understand the reasons for the five step process and know how to implement it
- Have the tools and procedures in order to improve production processes
- Develop a concrete plan to introduce 5S to your workplace

If you are thinking about improving workplace efficiency, winning more orders and satisfying your customers while improving safety, you cannot afford not to take this course

Kdo by se měl zúčastnit: Manažeři, kteří se zajímají o zlepšení produktivity prováděním 5S a kteří se chtějí ujistit, že začínají tento životně důležitý koncept správným způsobem.

Tento kurz školení byl vytvořen pro profesionály ze všech odvětví. Může být přizpůsobena zubním klinikám, laboratořům, kancelářích atd. Není navržen pro akademické účely, ale poskytuje praktické rady o tom, jak implementovat 5S

Kurz je zaměřen na vůdce a agenty pro změnu, kteří se chtějí ujistit, že představují 5S správným způsobem.

Každý člen kurzu bude mít možnost získat ruce na zkušenosti prostřednictvím řady cvičení prokázat, že 5S funguje

Po dokončení tréninku budete mít:

Pochopte, jak funguje 5S a zlepšit efektivitu o 10 až 30% schopnost identifikovat zdroje odpadů a zvýšit ziskovost Pochopte důvody procesu pěti kroků a víte, jak jej implementovat Mít nástroje a postupy ke zlepšení procesů Vytvořte konkrétní plán pro zavedení 5S do vašeho pracoviště

Pokud přemýšlíte o zlepšení efektivity na pracovišti, získání více objednávek a uspokojování vašich zákazníků a zároveň zlepšení bezpečnosti, nemůžete si dovolit, abyste tento kurz nepřijali.

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Are you struggling with implementing Agile in your organization? Is the change too prescriptive? Are your teams overburdened and less productive but still too resistant for a revolutionary change?

Choose the “Alternative Path to Agility” and implement an evolutionary and humane Change Management Method which doesn’t change your process but improves it.

The Kanban Method provides pragmatic, actionable, evidence-based guidance for successful evolutionary change. It starts with what you do now and respects current roles, responsibilities and job titles. This allows organizations to evolve business processes gradually, define and use relevant metrics to measure progress, and significantly reduce the risk associated with complex change programs.

If your team is overwhelmed, Kanban can help you to get your work under control. Kanban is a new technique for dynamically managing your process and revealing bottlenecks.

This training provides the skills and knowledge you need to apply Kanban in your work and learn how to determine what to work on now, what to leave until later and what to take off the to-do list forever.

Learning Outcomes

This 1-day course teaches the basics of the Kanban Method® and serves as the entry level and starting point to an alternative path to agility.

Attendees should become familiar with the Kanban Method. They should be able to design and implement a basic Kanban board. They should be able to understand work item types and the risks associated with specific work items. They should be familiar with a variety of different Team Kanban board designs and styles and know how to choose a design that is best suited for their context. They should be aware of the training roadmap and the value and benefits to be derived at each step on the “alternative path to agility.”

Who Should Attend

This course is designed for any professional who is part of a product development or knowledge work environment and who is interested in discovering how Kanban can help improve working environments. Kanban works across multiple functions of an organization, from senior members of staff looking to adopt Lean Management to members of delivery teams willing to improve their working practices. Previous attendees to our classes have been in roles such as:

- Senior Management Positions (CxO)
- Program and Project Managers
- Product Managers, Product Owners and Business Analysts
- Scrum Team Members
- Scrum Masters, Team Leads and Change Agents
- Product & Software Developers & Testers
- Agile Coaches & Practitioners (Scrum, XP, DSDM, AgilePM, etc.)
- Other roles such as HR and Finance professionals

Stress is so prevalent in our culture it has almost become a badge of honour. Back to back meetings, competing priorities, working late into the evening are just a few things considered normal. How often are you experiencing signs of distress: inability to eat without pain, stomach upsets or cramps, headaches, imposter syndrome and other low self-worth beliefs. It's time to take a stress detox.

V roce 1996 John Kotter napsal "Leading Change" který se podíval na to, co lidé dělali, aby transformovali své organizace. Kotter představil model změny osmi kroků, který pomáhá manažerům řešit transformační změny.

Tento trénink vedený instruktorem (online nebo on-site) je zaměřen na manažery, majitele podniků a strategy, kteří plánují implementovat model Kotter 8 ve své organizaci.

Formát kurzu

Interaktivní přednáška a diskuse. Mnoho cvičení a praxe. Hands-on implementace v živém laboratoři prostředí.

Možnosti personalizace kurzu

Chcete-li požádat o přizpůsobené školení pro tento kurz, kontaktujte nás, abyste uspořádali.

Instead of supporting deep analysis and large shifts, the McKinsey 7-S model is great for analyzing how coherent your company is. If you know that you need to change your act, but you’re not sure what to do, this is the change management model for you.

This instructor-led, live training (online or onsite) is aimed at managers, business owners and strategists planning to implement McKinsey 7s model in their respective organization.\

Format of the Course

- Interactive lecture and discussion.
- Lots of exercises and practice.

Course Customization Options

- To request a customized training for this course, please contact us to arrange.

This instructor-led, live training workshop (onsite or remote) is aimed at introducing available change management models with their pros and cons and case studies in order to equip the delegates with the knowledge and skills to choose the most appropriate model specific to their domain itself.

Format of the Course

A combination of:

- Facilitated Discussions
- Slide Presentations
- Exercises and Case Studies

At the end of this course, attendees will be able to:

- Explain the basic Change Strategies that underpin the planning for change in an organisation
- Construct a Change Plan suitable to their part of the business.

Course Customization Options

- To request a customized training for this course, please contact us to arrange.

Audience

All Senior Management who need a working knowledge of AML / CTF and their prevention – and an awareness of the other relevant and current Financial Crime issues;

Format of the course

A combination of:

- Facilitated Discussions
- Slide Presentations
- Case Studies
- Examples

Course Objectives

By the end of this course, delegates will be able to:

- Explain how AML and CTF might be prevented
- Understand the major facets of AML and CTF as they apply to their companies and the national and international efforts being made to combat them
- Define the ways in which a company and its staff should protect themselves against the risks of Money Laundering and Terrorist Financing
- Detail how a company might become a target for Money Laundering and Terrorist Financing: and explain which “red flags” might help them to identify, prevent and report any (suspicious or actual) criminal activity
- Understand some of the other “hot spots” in Financial Crime

The Compliance and MLRO Refresher Programme examines the key risk management issues and topics that are of vital importance in today’s highly-regulated environment. As well as being targeted at Compliance Officers, MLROs, MLCOs and other risk management professionals it is also aimed at members of senior management and board members keen to know more about what to expect from the risk control functions within their organisations. The Programme is lectured by subject-matter-expert from the UK.

The key learning objective of the Programme is to equip attendees with sufficient knowledge to assess objectively the adequacy of their organisation’s existing risk management controls and practices and to make appropriate enhancements.

Audience

All staff needing a working knowledge of Corporate Governance for their organisation

Format of the course

A highly-interactive combination of:

- Facilitated Discussions
- Slide Presentations
- Examples
- Exercises
- Case Studies

Overview

Across the globe regulators are increasingly linking the amount of risk taken by a bank to the amount of capital it is required to hold and banks and financial services are increasingly being managed on risk-based management practices. The banks, their products, the regulations and the global market are becoming increasingly complex, driving ever greater challenges in effective risk management. A key lesson of the banking crisis of the last five years is that risks are highly integrated and to manage them efficiently banks have to understand these interactions.

Key features include:

- the explanation of the current risk-based regulations
- detailed review of the major risks faced by banks
- industry best practices for adopting an enterprise approach to integrating risk management across an entire organisation
- using governance techniques to build a group wide culture to ensure everyone takes an active role in managing risks in line with the banks strategic objectives
- what challenges could be faced by risk managers in the future.

The course will make extensive use of case studies designed to explore, examine and reinforce the concepts and ideas covered over the five days. Historical events at banks will be used throughout the course to highlight how they have failed to manage their risks and actions that could have been taken to prevent loss.

Objectives

The objective of this course is to help bank management deliver an appropriate integrated strategy for managing the complex and changing risks and regulations in today’s international banking environment. Specifically this course aims to give senior level management an understanding of:

- major risk within the financial industry and the major international risk regulations
- how to manage a bank’s assets and liabilities whilst maximising return
- the interaction between risk types and how banks use an integrated approach for their management
- corporate governance and the best practice approaches to managing the diverse interests of the stakeholders
- how to develop a culture of risk governance as a tool for minimising unnecessary risk taking

Who should attend this seminar

This course is intended those who are new to integrated risk management, senior management responsible strategic risk management, or those who wish to further their understanding of enterprise risk management. It will be of use to:

- Board level bank management
- Senior managers
- Senior risk managers and analysts
- Senior directors and risk managers responsible for strategic risk management
- Internal auditors
- Regulatory and compliance personnel
- Treasury professionals
- Asset and liability managers and analysts
- Regulators and supervisory professionals
- Suppliers and consultants to banks and the risk management industry
- Corporate governance and risk governance managers.

Course goal:

To ensure that an individual has the core understanding of GRC processes and capabilities, and the skills to integrate governance, performance management, risk management, internal control, and compliance activities.

Overview:

- GRC Basic terms and definitions
- Principles of GRC
- Core components, practices and activities
- Relationship of GRC to other disciplines

Kontrolní cíle pro informační a související technologie (COBIT) je rámec, který pomáhá organizacím plánovat a implementovat IT strategie v oblastech regulačního dodržování, řízení rizik a stanovování cílů.

Tento trénink vedený instruktorem (online nebo on-site) je zaměřen na obchodní manažery, manažery IT a manažery rizik a souladu, kteří chtějí implementovat rámec COBIT k optimalizaci řízení a řízení IT.

Na konci tohoto školení budou účastníci schopni navrhnout, rozvíjet, implementovat, monitorovat a zlepšovat řízení a řízení IT pomocí zásad a metod COBIT.

Formát kurzu

Interaktivní přednáška a diskuse. Mnoho cvičení a praxe. Hands-on implementace v živém laboratoři prostředí.

Možnosti personalizace kurzu

Chcete-li požádat o přizpůsobené školení pro tento kurz, kontaktujte nás, abyste uspořádali.

Audience

Staff who need to be fully prepared to deliver high quality Coaching sessions

- To individual members of their own staff
- To their teams
- To individuals who are not directly connected to their own teams but who would value their independent – and non-judgemental - input

Format of the course

A combination of:

- Facilitated Discussions
- Delegate Coaching sessions – with full feedback

By the end of the course, delegates will be able to:

- Define “Coaching” and explain in detail the use of Coaching to improve individual and team performance – particularly relating its use to understanding the reasons behind (and rectifying) under-performance
- Deliver meaningful Coaching Sessions

Audience

Staff who need to be fully aware of the issues surrounding Communicating and Influencing:

- Their colleagues
- Their bosses
- Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

- Facilitated Discussions
- Slide Presentations
- Exercises and
- Case Studies

By the end of the course, delegates will be able to:

- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Manage their internal and external customers and stakeholders

Audience

Staff who need to be fully aware of the issues surrounding Conflict and how to deal with it with:

- Their colleagues
- Their bosses
- Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

- Facilitated Discussions
- Slide Presentations
- Exercises and
- Case Studies

By the end of the course, delegates will be able to:

- Understand conflict and its effect on ourselves and others
- Define assertive and non-assertive behaviours
- Appreciate the need for self-management before managing others
- Develop capability in engaging conflict assertively
- Build confidence through demonstrations and practical simulations

Audience

Staff who need to be fully aware of the issues surrounding People and Team Management for:

- Themselves
- Their colleagues (peers)
- Their bosses
- Their team members
- Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

- Facilitated Discussions
- Slide Presentations
- Exercises and
- Case Studies

By the end of the course, delegates will be able to:

- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Appreciate how to manage, motivate and develop their team members
- Manage their internal and external customers and stakeholders
- Explain how to deal with the difficult situations they may encounter in the office

Communication skills have long been recognised as essential to professional success and many a career has stalled, faltered or stagnated thanks to a lack of communication skills. Contrary to urban myth, few of us are born with this skill, instead most have either practised or learned from mistakes. This course is designed to assist delegates to improve their communication skills and in consequence their ability to work with others.

Mediation skills are subtly yet meaningfully different. Excellent communication is a pre-requisite but more important is the ability to listen and take note of what is being said. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. This course also covers the wider range of skills, in addition to communication, that are required to be an effective mediator.

This course is aimed at people who are about to begin or have just begun a professional career in industry. Designed to build an understanding and appreciation of the corporate workplace, the expectations and behaviours that post graduates will face when starting their career.

Following the course, a mentor will be assigned for a period of 6 months whereby upto 6 meetings will take place (via phone, skype, etc) on a 1-2-1 basis. The purpose of these meetings will be defined between the mentor and the mentee ahead of each session and will be focused on the issues that are most important to the mentee at the time.

Audience

- Staff who need to be fully aware of the issues surrounding Influencing and Avoiding Conflict with :

- Their colleagues
- Their bosses
- Their internal and external customers and stakeholders

Course Objectives

By the end of the course, delegates will be able to:

- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Manage their internal and external customers and stakeholders

Format

The course will be a highly-interactive combination of:

- Facilitated Discussions
- Slide Presentations
- Exercises and
- Case Studies

This course is part of the Data Scientist skill set (Domain: Advisory & Leadership).

Strategie péče o zákazníky hraje důležitou roli při budování spokojenosti zákazníků, pomáhá vám udržet loajální zákazníky a zvýšit úrovně opakovaného podnikání. Prostřednictvím dobré služby zákazníkům získáte důvěru zákazníka, posilujete image společnosti a posilujete svou konkurenční výhodu na trhu. Tento kurz se zaměřuje na strategie a dovednosti pro budování celoživotních vztahů se zákazníky tím, že vyvíjí cenné a efektivní strategie péče o zákazníky. Zodpovědní zákazníci mohou, prostřednictvím konverzací a příběhů, stát se dobrovolnými velvyslanci pro vaši společnost a jsou vysoce pravděpodobné, že doporučí vaše služby ostatním. Tento workshop také pomůže účastníkům efektivně, přiměřeně a jasně komunikovat ve všech situacích.

Cíle

Rozvoj kompetencí v oblasti profesionální péče o zákazníky Zvýšení efektivity komunikace s klienty Získání znalostí o tom, jak dosáhnout základních potřeb a očekávání zákazníků Budování silných a udržitelných vztahů s klienty Rozšiřování pozitivního obrazu společnosti na trhu Identifikace, snižování a překonávání námitek a překážek Naučte se osobnosti a komunikační preference při jednání s klienty schopnost vytvářet otevřené prostředí pro komunikaci Rozvíjet dovednosti pro jasnou a efektivní komunikaci Identifikace překážek pro efektivní komunikaci Znalost tělesného jazyka a neverbalní komunikace

Metody

Hrací role Testy sebehodnocení Cvičení v skupinách Individuální práce Praktické setkání Čtení Diskuse

Učení outcomes

Po dokončení tohoto kurzu budou účastníci schopni:

Přijmout zaměřenou strategii péče o zákazníky Identifikace klíčových záležitostí zákazníků Vytvořte profesionální image společnosti Přizpůsobte se konkrétním způsobům chování zákazníků Zvýšení loajality zákazníků prostřednictvím výjimečné služby zákazníkům Rozvíjet komunikační schopnosti s klienty Použijte techniky pro budování vztahů Vývoj osobního akčního plánu pro zlepšení dovedností v oblasti služeb zákazníkům Ukázat gesty velkorysosti a kvalitní péče o zákazníky Použijte techniky pro řešení obtížných situací Rozpoznání překážek pro poskytování vynikající služby zákazníkům

In an increasingly globalised world, we work in more multicultural environments where conflicts between individuals and groups are possible. The fundamental belief behind conflict resolution is that conflicts are unavoidable but that they are manageable.

Assertiveness, self-confidence, negotiation ability, interpersonal and other skills are pivotal in supporting conflict resolution. In our everyday life, we encounter many occasions where we consciously or unconsciously (with family members, friends, clients, business partners) manage conflicts. Mastering conflict resolution helps to resolve conflicts effectively, as well as helping us to communicate better, persuade efficiently, improve business results as well as enhancing organisational and personal behavior and performance.

This course offers a mix of theories and concepts, combined with group exercises and individual activities to enable delegates to share ideas and develop their skills.

Objectives:

- To understand the fundamentals and nuances of conflicts in organizations
- To explore key concepts, factors, theories, types, and models in conflict resolution
- To discover the personality types, leadership styles supporting negotiation skills
- To learn the art of assertiveness and self-confidence
- To experiment, experience and practice conflict resolutions