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Návrh Školení
Introduction
- Why difficult conversations are avoided
- The cost of misalignment and unspoken tension
- Conversation vs confrontation
- The leadership mindset required for candour
- Understanding psychological safety
The Anatomy of a Difficult Conversation
- Common conversation breakdown patterns
- Emotional triggers and reactivity
- Power dynamics and role clarity
- The difference between intention and impact
Structuring the Conversation
- Clarifying the real objective
- Preparing the conversation framework
- Opening strongly and setting context
- Naming expectations clearly
- Moving from problem to agreement
Managing Emotion and Resistance
- Recognizing defensiveness
- Responding without escalating
- Staying grounded under pressure
- De-escalation strategies
- Rebuilding trust when conversations derail
Accountability and Follow-Through
- Setting clear behavioural expectations
- Defining ownership and timelines
- Documenting agreements
- Following up without micromanaging
Practice Lab
- Role-play exercises
- Peer feedback
- Hot-seat Coaching debriefs
- Application to real workplace scenarios
Summary and Next Steps
- Common pitfalls to avoid
- Personal action plan
- Embedding courageous conversations into leadership practice
Požadavky
- An understanding of basic leadership principles
- Experience managing or leading teams
- Prior experience participating in team meetings or performance discussions
Audience
- Managers and team leads
- HR and People & Culture professionals
- Senior leaders and executives
- Project and program managers
- Anyone responsible for leading conversations that influence performance or direction
7 Hodiny
Reference (4)
školení a zpětná vazba
Jochen Jung - Bachem
Kurz - DZM – delegating tasks and motivating employees
Přeloženo strojem
Vysvětluje téma dobře.
Gilbert Pineda - Quartzelec Ltd (Philippines Branch)
Kurz - Leadership 101
Přeloženo strojem
Informace o RPA, AI a IoT.
Jubilee Petil - Accenture Inc.
Kurz - Digital Transformation: Disrupting the Common Delivery of the Common Business Landscape
Přeloženo strojem
I generally was benefit from the interaction and flexibility.
Olivier Pugliesi-Conti
Kurz - Communicating and Influencing - For Managers and Team Leaders
Přeloženo strojem
