Soft Skills Training in Ostrava

This live, instructor-led training (online or onsite) in Ostrava is tailored for beginner-level office managers looking to acquire essential knowledge and skills in filing techniques and documentation management.

By the conclusion of this training, participants will be able to:

• Comprehend the foundational principles of effective filing systems.
• Acquire techniques for managing and controlling both physical and electronic documents.
• Build proficiency in creating, maintaining, and archiving records.
• Implement best practices for documentation management to enhance organizational efficiency.

This instructor-led, live training in Ostrava (online or onsite) is designed for beginner-level professionals who want to explore fundamental ethical theories, develop ethical decision-making skills, and understand the role of protocol in upholding integrity and professionalism.

By the end of this training, participants will be able to:

• Understand fundamental ethical theories and principles.
• Develop skills for ethical decision-making.
• Recognize the significance of protocol in professional settings.
• Learn to navigate ethical dilemmas and conflicts of interest.
• Understand the role of ethics and protocol in different industries.

This instructor-led, live training in Ostrava (online or onsite) is aimed at participants at all levels, including employees, team leaders, and HR professionals, who wish to understand workplace harassment, prevent it, and foster an inclusive and respectful workplace culture.

By the end of this training, participants will be able to:

• Understand what constitutes workplace harassment and its various forms.
• Identify behaviors that contribute to a respectful workplace.
• Respond effectively to harassment incidents.
• Recognize the legal and organizational policies surrounding harassment prevention.
• Promote a positive, inclusive, and respectful workplace culture.

This instructor-led, live training in Ostrava (online or onsite) is designed for hospitality staff at the beginner-to-intermediate level who wish to refine their skills to deliver exceptional service.

Upon completion of this training, participants will be able to:

• Acquire knowledge and skills in formal etiquette, with a focus on hosting, dining, and serving.
• Understand serving protocols and the reasoning behind them, empowering staff to implement these guidelines effectively.
• Enhance customer service quality and strengthen communication and interpersonal skills to improve interactions with guests.
• Grasp diverse cultural etiquettes and sensitivities, ensuring respectful and appropriate service for all guests.
• Address unexpected situations and guest requests in a professional and efficient manner.

This instructor-led, live training in Ostrava (online or onsite) is aimed at beginner-level team leaders and managers who wish to understand and leverage personality types to build stronger team cohesion, enhance communication, and manage team dynamics effectively.

By the end of this training, participants will be able to:

• Strengthen team cohesion through understanding and leveraging different personality types.
• Manage diverse personalities effectively.
• Enhance team communication and conflict management.
• Foster psychological safety and team identity.

Designed for beginner to intermediate subject-matter experts (SMEs) looking to move into instructor roles, this live, instructor-led training in Ostrava (available online or onsite) aims to enhance their ability to train others effectively.

By the end of this training, participants will be able to:

• Comprehend how adult learning works and apply suitable instructional methods.
• Organize training sessions efficiently using structured planning techniques.
• Improve communication skills to facilitate better knowledge transfer.
• Engage multi-generational audiences through tailored training approaches.
• Develop workshops featuring clear objectives, dynamic content, and interactive teaching methods.
• Confidently manage challenging training situations and difficult learners.
• Prepare, practice, and deliver impactful training sessions.

This instructor-led, live training in Ostrava (online or onsite) is aimed at beginner-level to intermediate-level professionals and managers who wish to enhance their critical thinking, decision-making, and problem-solving capabilities in personal and professional contexts.

By the end of this training, participants will be able to:

• Identify biases and logical fallacies in reasoning.
• Apply critical thinking techniques to real-world scenarios.
• Improve decision-making processes through structured analysis.
• Enhance problem-solving strategies for complex situations.

This instructor-led, live training in Ostrava (online or onsite) is designed for team leaders and members who wish to use PRISM Brain Mapping to discover the strengths, needs, and motivators of team members and learn how to manage diversity more effectively.

By the end of this training, participants will be able to:

• Foster a deeper understanding among team members by enhancing knowledge of their behavioral preferences, communication styles, strengths, needs, and work motivators.
• Identify team strengths and learn how to leverage them to boost efficiency in achieving goals.
• Develop solutions for cooperation challenges, enabling the team to function more effectively.
• Enhance job satisfaction for team members by analyzing how each individual can better utilize their strengths and potential while minimizing workplace stress factors.
• Manage team diversity more effectively and align tasks more precisely with individuals by discovering team members' strengths, preferences, and motivators, and by discussing individual employee reports.
• Gain a clearer understanding of a leader's management style by examining their leadership profile and its impact on the team.

This instructor-led, live workshop in Ostrava (online or onsite) is designed for business professionals who want to bring mindfulness into their work environment to drive productivity, leadership, and well-being.

By the end of this training, participants will be able to:

• Understand the science and principles behind mindfulness.
• Develop self-awareness to enhance decision-making and leadership skills.
• Improve concentration, productivity, and emotional intelligence.
• Manage workplace stress, uncertainty, and high-pressure situations.
• Foster a positive and collaborative work culture.
• Apply mindfulness techniques to enhance creativity and problem-solving.

This instructor-led, live training in Ostrava (online or onsite) is designed for beginner-level HR professionals and team leaders who want to create effective reskilling and upskilling strategies to prepare their workforce for the dynamic needs of the technology industry.

By the end of this training, participants will be able to:

• Master the tools and strategies to identify skills gaps and design impactful reskilling and upskilling initiatives.
• Cultivate a culture of continuous learning to adapt to rapid changes in the technology sector.
• Implement effective measurement and feedback mechanisms to ensure ongoing program alignment and success.

This instructor-led, live training in Ostrava (online or onsite) is aimed at intermediate-level to advanced-level commercial management professionals who wish to strengthen their interpersonal and decision-making skills for improved business outcomes.

By the end of this training, participants will be able to:

• Enhance customer interactions through anticipation, assertive communication, and market knowledge.
• Strengthen teamwork, adaptability, and problem-solving skills.
• Develop effective decision-making, disciplined execution, and delegation techniques.
• Improve negotiation, innovation, and change management skills.

This instructor-led, live training in Ostrava (online or onsite) targets beginner to intermediate-level trainers, team leaders, and HR professionals who aim to enhance their training delivery, engage learners more effectively, and maximize learning retention.

Upon completion of this training, participants will be able to:

• Understand the role and responsibilities of an effective trainer.
• Apply adult learning principles to improve knowledge retention.
• Utilize various learning styles to engage diverse audiences.
• Develop structured training programs with clear objectives.
• Enhance verbal and non-verbal communication for better engagement.
• Implement interactive teaching strategies and classroom management techniques.
• Provide constructive feedback and evaluate training effectiveness.

A corporate hackathon enables cross-functional teams from business units and IT to apply AI to their specific challenges and leave with functional prototypes. This format combines two preliminary discovery sessions, tool onboarding, a 24-hour sprint, and a presentation to leadership. By the end, every team will have a working solution and an implementation plan for the following week.

This instructor-led live training in Ostrava is designed for cross-functional teams from business and IT divisions who want to experiment with AI on their own problems and take working solutions with them.

By the end of this training, participants will be able to:

• Reframe problems and bottlenecks in their respective areas as solvable challenges
• Know eight to ten AI tools and select the best one for a task
• Build a working solution in small teams
• Evaluate solutions based on benefit and feasibility
• Present the result in a pitch
• Define a plan for use in the following week

Course Format

• Duration: 2 days on site (including a 24-hour sprint) plus two discovery sessions beforehand
• Interactive training with a trainer, discussion and hands-on exercises on the participants' own use cases
• Outcome, Beforehand: Challenges, tool selection, and success criteria are defined.
• Outcome, Day 1: Each team has a refined challenge and a first working version.
• Outcome, Day 2: Each team has a working solution, a presented pitch, and a plan for use from the following week.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led live training (online or onsite) targets team leaders and middle managers seeking to adopt AI safely and effectively by addressing the critical human factors that drive success: trust, accountability, decision habits, and psychological safety.

By the end of this training, participants will be able to:

• Determine appropriate use cases for AI (defining stop rules).
• Validate AI outputs using practical standards (identifying red flags and requiring a second source).
• Establish accountability measures and escalation triggers.
• Formulate team agreements and a 30-day adoption plan.

This practical workshop is customized for the specific tasks of a single team, utilizing the AI tools already approved within the company. It covers prompting methodologies, persistent setups including projects and assistants, file handling, and safe usage practices. The group concludes with a shared prompt collection and resolved tasks from their own daily operations.

This instructor-led, live training in Ostrava is intended for: Teams in case processing, specialist departments, research, or IT support who have prior AI experience and seek to improve the outcomes of their specific tasks.

By the end of this training, participants will be able to:

• Understand the model's internal processes during prompting and the reasons behind invented details
• Write instructions specifying role, task, context, examples, format, and limits
• Break down large tasks and enhance results through targeted methods
• Utilize instructions, memory, projects, and custom assistants on a lasting basis
• Work with files, scans, tables, and research assignments
• Verify results, recalculate figures, and protect data
• Secure and reuse team-specific templates

Format of the Course

• Duration: 1 day (7 hours) or 2 sessions of 4 hours per group, online or on site, up to 15 participants
• Interactive training with a trainer, discussion, and hands-on exercises on the participants' own use cases
• Outcome, Block 1: Each participant has at least one verified template for their own work.
• Outcome, Block 2: Each group has a shared prompt collection, a shared project, and two solved tasks from real daily work.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Browser-based AI agents are capable of processing web pages, analyzing vendor options, and completing forms autonomously on a user's behalf. This intensive one-day module explores the capabilities of ChatGPT Agent and Atlas, Claude in Chrome, and Perplexity Comet. It addresses ideal use cases as well as critical risks, such as the presence of hidden directives on websites. During the session, participants will delegate two specific tasks, validate the outcomes, and establish a set of team protocols for secure adoption.

Delivered by an instructor in a live format Ostrava, this course is designed for professional users, support staff, and researchers seeking to automate repetitive web-based workflows through AI agents.

Upon completion of this training, participants will be equipped to:

• Comprehend the underlying mechanics of how browser agents parse content, interact with elements, and populate forms
• Differentiate and categorize the features of ChatGPT Agent, Atlas, Claude in Chrome, and Perplexity Comet
• Identify optimal use cases, including data research, comparative analysis, and form completion
• Structure task instructions that clearly define objectives, constraints, and mandatory approval checkpoints
• Identify and mitigate potential security risks, particularly those arising from hidden instructions embedded in web content
• Develop comprehensive guidelines for the team's adoption of these tools

Course Format

• Duration: 1 day (7 hours)
• An interactive workshop led by a trainer, featuring discussions and practical exercises tailored to participants' specific business scenarios
• Day 1 Outcome: Each participant will have successfully delegated two tasks to a browser agent, verified the accuracy of the results, and established team usage rules.

Customization Options

• For organizations interested in tailoring the curriculum to their specific needs, please contact us to discuss a customized training arrangement.

This course provides a thorough and practical introduction to burnout, addressing one of the most critical challenges faced in today's work environments. Participants will examine the distinctions between stress and burnout, pinpoint personal and occupational risk factors, and acquire the skills to detect early indicators of fatigue in both themselves and their colleagues.

Through structured reflection, self-assessment instruments, and collaborative discussions, the programme fosters greater awareness, resilience, and individual coping mechanisms. It also underscores the importance of organisational and leadership efforts in cultivating a supportive atmosphere that prevents burnout and enhances psychological health.

The session integrates theoretical knowledge, self-diagnosis, and practical activities to ensure each participant departs with a concrete action plan for sustaining balance and vitality in their career.

A Customer Care Course is designed to educate participants on the fundamentals of providing exceptional service and care to customers. It focuses on treating customers with respect and kindness, building an emotional connection, and ensuring their satisfaction and loyalty. These courses cover a range of topics, including communication skills, time management, de-escalation techniques, and industry best practices. Through real-life examples and practical exercises, learners gain insights into effectively handling customer inquiries, complaints, and feedback. The aim is to equip individuals with the necessary skills to deliver professional, helpful, and high-quality service across various customer interaction points, enhancing the overall customer experience.

Change management is a process aimed at effectively implementing change within an organization to achieve desired goals and adapt to a changing environment. It requires understanding why change is necessary and identifying areas that require modification, while clearly defining the objectives and benefits the change will bring. Change management is a dynamic process that requires flexibility, openness to feedback, and readiness to adjust strategies depending on people's reactions and changing conditions. It is also crucial to understand that changes are not always easy, which is why it is important to create a plan that takes into account both organizational goals and the needs of individuals undergoing change.

Project management in Microsoft 365 typically spans Teams, Planner, Lists, and SharePoint, where much of the workload is consumed by status reporting and follow-up tasks. This one-day course illustrates how Copilot and agents can assist with status reporting, meeting coordination, task management, and early risk detection. Participants will create a project knowledge agent and build a mock-up for a genuine project issue.

This live, instructor-led training in Ostrava is intended for: Project managers, PMO staff, team assistants, and project members who work within Microsoft 365, utilizing Teams, Planner, Lists, and SharePoint.

By the end of this training, participants will be able to:

• Identify and classify Microsoft 365 agents for project-related tasks
• Use Copilot to generate status reports from emails, meetings, and lists
• Apply agents in Teams and Planner to facilitate meetings and task management
• Develop a project knowledge agent using documents, lessons learned, and contact information
• Surface risks and potential delays earlier in the process
• Create and present a mock-up solution for a real project challenge

Course Format

• Duration: 1 day (7 hours)
• Interactive learning with a trainer, including discussions and hands-on exercises based on participants' own use cases
• Day 1 Outcome: Each participant will possess a status report, a tested project knowledge agent, and a presented mock-up for a real project problem.

Customization Options

• To request customized training for this course, please contact us to schedule.

This practical, interactive programme on Critical Thinking in the Workplace is tailored to empower professionals with the ability to scrutinize information more rigorously, question underlying assumptions, pinpoint the true root causes of issues, and enhance decision-making quality.

Attendees will acquire a structured framework for critical thinking, applicable to a wide range of everyday professional challenges. This includes dissecting complex problems, assessing evidence, devising alternative solutions, and formulating well-founded decisions.

The curriculum integrates analytical, problem-solving, creative, and decision-making skills. Throughout the sessions, participants engage in hands-on exercises, discussions, and industry-specific case studies. Ideally, the training is customized to incorporate the client’s specific business challenges and authentic workplace scenarios.

This instructor-led, live training in Ostrava (available online or onsite) is designed for teams seeking to assess, manage, and evaluate both individual and collective emotional intelligence.

By the end of this training, participants will be able to:

• Measure individual EQ to optimize interactions with colleagues.
• Interpret others' emotions and behavioral styles to strengthen team relationships.
• Leverage emotional intelligence to foster a positive, productive work environment.
• Apply emotional intelligence strategies to effectively navigate change and resolve conflict.

This instructor-led, live training in Ostrava (online or onsite) is aimed at beginner-level, intermediate-level, and advanced-level individuals who wish to provide practical tools for navigating conflicts, delivering constructive feedback, and maintaining professional authority under pressure. This training is specifically crafted to help professionals bridge the gap between technical expertise and interpersonal influence, ensuring their ideas are not just heard, but understood and acted upon.

By the end of this training, participants will be able to:

• communicate clearly and consistently,
• adapt communication to the recipient,
• handle difficult conversations,
• build authority through communication,
• effectively convey complex information.

Organizations such as Pfizer, Hewlett Packard, Dell EMC, and VMware have leveraged this programme to develop a more balanced influencing style and build resilient, adaptive responses to workplace challenges. Whether your goal is to create high-performing work teams, consistently win contracts through expert pitching, successfully negotiate optimal terms, or systematically build shareholder value, this programme provides the behavioral precision and strategic alignment needed to drive measurable impact.

Participants will move beyond foundational communication into advanced influence architecture, learning to calibrate their style, navigate resistance, secure commitments, and scale collaborative impact across complex organizational networks.

The Ishikawa Diagram, frequently referred to as the fishbone or cause-and-effect diagram, is a method developed by Kaoru Ishikawa. It serves as a visual tool to map out the potential causes of a specific event or issue, aiding in the analysis of contributing factors. Resembling a fish skeleton, the diagram allows for the systematic identification and organization of causes. It is particularly valuable in product development and quality management, where pinpointing root causes is essential. Teams use the Ishikawa Diagram to brainstorm and categorize factors such as methods, machinery, materials, manpower, and environment to effectively address quality or performance issues.

Cultural differences can have a significant impact on teamwork. Different cultures may prefer different styles of communication, such as direct, indirect, expressive, or more evasive ones. This can lead to differences in the interpretation of messages. Gestures, tone of voice, and the words used can have different meanings in different cultures. What is acceptable in one culture can be offensive in another. Different cultures may have different approaches to hierarchy in the workplace. Some cultures may be more hierarchical, where decisions are made by people at higher levels of the hierarchy. Cultures differ in their approach to working time and punctuality. Some cultures may place more emphasis on punctuality, while others may be more flexible. Different cultures may have different approaches to conflicts. Some cultures may avoid confrontation, while others may prefer open resolution of conflicts. In some cultures, decisions are made after consultations and team discussions, while in others, decisions are made by a single leader. Different cultures have different perceptions and approaches to diversity. It is important to build awareness and respect for cultural differences in the workplace. In teamwork, understanding and respecting cultural differences is crucial. Building an atmosphere of open communication, respect, and flexibility in accepting diversity can help manage cultural differences and create an effective working environment. It also opens the door to benefiting from diversity through varied perspectives and ideas.

Lovable enables the creation of web applications from natural language prompts, making it a powerful tool for developing internal tools, forms, dashboards, and prototypes. This one-day course explores the interface, prompting strategies, database integration, login setup, and publishing processes. By the end, participants will have a published app and a launched use case. No prior programming experience is necessary.

Your instructor, Tim Jamboula, is a certified Lovable Ambassador and Cursor Ambassador.

This instructor-led, live training in Ostrava is designed for specialist users, project leads, founders, and teams aiming to build internal tools, forms, dashboards, or prototypes independently.

Upon completion of this training, participants will be able to:

• Comprehend AI-assisted development workflows and determine when Lovable is the optimal choice
• Navigate the interface with confidence, including Plan, Build, and Visual Edits modes
• Apply five core prompting principles and leverage knowledge and skills effectively
• Configure databases, login systems, storage, and connectors
• Publish applications securely and utilize security scanning features
• Initiate a personal use case and identify subsequent steps

Course Format

• Duration: 1 day (7 hours)
• Interactive sessions with an instructor, including discussions and hands-on exercises focused on participants' specific use cases
• Day 1 Outcome: Each participant will have a published app featuring a database, login, and live URL, along with a started personal use case.

Customization Options

• Contact us to arrange a customized training tailored to your needs for this course.

Discover how to transform static mockups into high-fidelity, clickable prototypes within hours, streamlining discovery and stakeholder validation. This intensive one-day workshop guides product managers and designers through creating design variants, establishing design systems, conducting live reviews, and preparing seamless handovers to development. By the end of the session, participants will have completed a working prototype for their own feature.

Tim Jamboula, an official Lovable Ambassador and Cursor Ambassador, leads this session.

Designed as a live, instructor-led experience in Ostrava, this training is tailored for product managers, product owners, UX, UI and service designers, and discovery teams.

Upon completion, participants will be equipped to:

• Execute the full journey from initial briefing to a functional clickable prototype in a single session
• Develop multiple design variants simultaneously and iterate based on real-time user feedback
• Define and apply design systems, components, and brand guidelines within Lovable
• Facilitate stakeholder reviews using interactive prototypes with live modification capabilities
• Determine the optimal time for development handover and prepare comprehensive transition documentation

Course Structure

• Duration: 1 day (7 hours)
• Engaging instruction featuring guided discussion and practical exercises focused on participants' specific use cases
• Deliverable, Day 1: A clickable prototype for a personal feature, a saved design system, and a development handover package.

Customization Options

• Looking to tailor this training to your organization’s needs? Please reach out to discuss custom arrangements.

Over the course of two days, this program guides teams from an initial briefing to a tested, live first version. The curriculum encompasses prototype creation, data management, role configuration, real-time stakeholder iteration, user testing, security protocols, publication, and the transition to developers. Participants apply these concepts to their own specific use cases throughout the session.

The instructor, Tim Jamboula, holds the titles of official Lovable Ambassador and Cursor Ambassador.

Delivered by a certified trainer in a live format in Ostrava, this course is designed for product teams, innovation managers, founders, and departments seeking to transform concepts into validated prototypes and functional initial releases.

Upon completion, participants will possess the ability to:

• Create an interactive prototype directly from a concise briefing
• Refine prototypes in real-time alongside stakeholders
• Configure data structures, roles, authentication, and integrations
• Conduct testing with end-users and incorporate resulting feedback
• Establish security measures, publish the release, and manage the initial version
• Structure the handover process for the development team

Course Structure

• Timeline: Two days (7 hours per day), accommodating 6 to 12 participants
• Engagement style: Interactive sessions featuring guided instruction, group discussions, and practical exercises tailored to participants' specific scenarios
• Day 1 Deliverable: Each participant will have a prototype equipped with a database and login functionality, refined through a simulated stakeholder review.
• Day 2 Deliverable: Each participant will finalize a published, tested initial version of their use case, accompanied by comprehensive handover documentation.

Customization Availability

• Please reach out to us to discuss arranging a tailored training program for this course.

Integrated seamlessly into Outlook, Teams, Word, Excel, and PowerPoint, Microsoft 365 Copilot leverages data already accessible to users. This course guides participants through effective prompting strategies, result verification, and the utilization of Notebooks, Pages, and various agents. By the end of the session, participants will have successfully built a basic FAQ agent based on a SharePoint knowledge base.

Designed as an instructor-led live training experience in Ostrava, this program is tailored for employees and departments with Microsoft 365 Copilot, catering to skill levels ranging from beginner to advanced.

Upon completion of this training, participants will be able to:

• Differentiate between Copilot Chat and the dedicated Copilot features within Outlook, Teams, Word, Excel, and PowerPoint
• Comprehend the specific data Copilot accesses and understand the application of relevant permissions
• Efficiently draft emails, prepare for meetings, and create reports and presentations using Copilot
• Analyze data within Excel and critically verify the generated results
• Master effective prompting techniques and learn how to refine outputs when initial responses are insufficient
• Leverage Notebooks, Pages, as well as the Researcher and Analyst agents
• Develop a foundational FAQ agent utilizing a SharePoint knowledge base

Course Format

• Duration: Two days (seven hours per day), also offered as a structured learning journey through two-hour sessions
• An interactive training environment featuring live instructor guidance, open discussions, and hands-on exercises focused on participants' specific use cases
• Day 1 Outcome: Every participant will have implemented at least one practical use case within the applications and saved two custom prompts for their daily workflow
• Day 2 Outcome: Each participant will possess a personal notebook, a verified result from the Researcher agent, and a tested FAQ agent. Additionally, each group will present a solution concept accompanied by a mock-up

Customization Options

• For tailored training specific to this course, please contact us to discuss arrangements

This instructor-led, live training in Ostrava (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams.

By the end of this training, participants will be able to:

• Explore remote leadership, structures, and components to successfully adapt a remote work setup.
• Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
• Use existing tools and technologies to improve virtual communication and collaboration.
• Implement goal setting and project management methods to measure the performance of a remote team.

Effective research demands more than immediate answers; it requires the careful selection, verification, and documentation of sources. This course explores Perplexity Spaces, deep research capabilities, Labs, and the Comet browser, with a particular emphasis on source verification. Upon completion, participants will have established a Space, produced a verified research report, and developed a template for recurring tasks.

This live, instructor-led training in Ostrava is designed for professionals who conduct research regularly, such as those in procurement, project management, knowledge management, support, and specialized departments.

By the end of this training, participants will be able to:

• Understand how Perplexity searches, selects sources, and synthesizes answers
• Formulate research tasks that specify questions, sources, exclusions, and output formats
• Systematically verify sources and identify citation errors
• Configure Spaces with instructions and files for specific topics or team collaboration
• Leverage deep research and Labs for generating reports and tables
• Utilize the Comet browser safely for research and web-based tasks

Course Format

• Duration: 1 day (7 hours)
• Interactive sessions with a trainer, including discussions and hands-on exercises tailored to participants' specific use cases
• Day 1 Outcome: Each participant will possess their own Space, a verified research piece with cited sources, and a template for recurring research assignments.

Course Customization Options

• To arrange a customized version of this training, please reach out to us.

Stakeholder engagement and management refers to the process of actively involving, building positive relationships, and effectively managing individuals or groups who have an interest in, or are affected by, a project, initiative, or organization. Stakeholders are individuals, groups, or organizations that can influence the project or be impacted by it. This may include employees, customers, suppliers, local communities, company owners, regulators, or other groups with an interest or influence on a specific project or activity. Stakeholder management encompasses identifying stakeholders, understanding their needs, expectations, and impact on the project or organization, as well as building and maintaining effective relationships.

This instructor-led live training (online or onsite) is designed for professionals who wish to understand stress dynamics, learn practical strategies for stress management, and implement techniques to enhance workplace well-being.

By the end of this training, participants will be able to:

• Identify personal and workplace stressors.
• Distinguish between productive and negative stress.
• Apply practical techniques to reduce and manage stress.
• Develop resilience through empowerment exercises.

This instructor-led, live training in Ostrava (online or onsite) is designed for team leaders and members who wish to improve their communication, collaboration, and interpersonal dynamics. By following a structured series of practices, teams can refine these skills, leading to increased productivity and a more positive work environment.

By the end of this training, participants will be able to:

• Identify and address common problems in how they communicate and respond to others at work.
• Improve the efficiency with which work is carried out as a team.
• Understand the individual as well as the collective needs of a team so as to better manage and direct their efforts.
• Understand the meaning and importance of emotional intelligence as an indicator and guide to improve human relations at work.

This hands-on training aims to help participants gain a deeper understanding of how they manage their time and workload, ultimately enhancing their overall productivity in daily work.

The course is grounded in the concept that time is a finite resource and emphasizes transitioning from a reactive work style to a more organized approach based on planning and prioritization.

Our services are delivered online to clients worldwide in collaboration with a growing international partner network. Our transformational 10-week, group-based learning programs are designed to inspire and empower managers, and are hosted by expert
facilitators and coaches, conveniently delivered online within the normal flow of work…

By the end of this training, participants will have developed the following skills:

EMOTIONAL INTELLIGENCE
Teams are only as strong as the human relationships that exist between people.

COACHING
Essential skills for leaders to be influential and get the best from their people

LEADERSHIP
Management is about task and process. Leadership is about people and growth.

CULTURE
Sustained engagement builds the habits and norms of a high-performing team.

TEAMS
A group of individuals is not a team. Good leaders build great teams.

Participate in this one-day Train the Trainer course in Ostrava to gain mastery over adult learning stages and effective delivery methods. Cultivate essential skills in program design, communication, and group dynamics to create compelling, high-impact training experiences. Depart equipped to address challenges with confidence.

This one-on-one live online training is aimed at anyone who wants to bring more structure and productivity to their job.

By the end of this training, participants will be able to:

• Achieve greater fulfillment in life.
• Take charge of their time.
• Regain their focus.
• Plan their week with precision.
• Effectively manage stress.