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Course Outline
Introduction to Management
Leadership Skills in Modern Management
Leading a Team of Workers
- Management styles
- Selecting an effective management style corresponding to team development phases
- Understanding the ideal manager profile: Analysis of one's own leadership style
- Analyzing the strengths and weaknesses of one's personality in the role of team leader, and identifying development potential
- Characteristics of effective teams
- Coordinating activities to achieve set goals
Communication in Organizations
- Foundations of verbal and nonverbal communication
- Individual communication styles
- Communication barriers
- Questioning techniques
- The art of active listening
- Constructive criticism
- Giving feedback
- Handling difficult situations during calls
- Communication networks
- Information flow models and their optimization
Selected Techniques for Conflict Resolution in Employee Teams
- The nature and types of conflict
- Main sources of conflict
- Behavioral styles for managing conflict and appropriate conduct during disputes
- Assertive and developmental use of conflicts in team work
- Strategies employed in conflict situations
- Conflict management
- Main methods of conflict resolution
- Managing emotions during conflicts
- Barriers to communication and conflict resolution: Verbal and non-verbal
Motivating the Team Through Management
- The concept of being motivated
- What motivates people within an organization
- Types of motivation
- Principles of economic incentives
- Principles of motivating through intangible resources
- Psychological principles of motivation
- Feedback and evaluation
- The importance of language in motivation
Ability to Manage Time Effectively and Utilize It
- Time management matrix
- Controlling one's own time and dealing with time thieves
- Time planning techniques
- Delegation of authority and tasks
Coaching
- What it is and how to apply it
- Individual participant gig
- In-depth feedback
Summary of Training
Requirements
The course is general in nature and does not require any specialist knowledge for participation.
14 Hours
Testimonials (2)
The person, the sound of voice, examples and the way of training and presenting
Koenig - LKQ Polska Sp. z o. o.
Course - Team Building and Management
all topics from list were addressed but trainer adapt it to the question from the group