Course Outline
Grasping the Concept of Assertiveness
- Defining assertiveness and distinguishing it from other behaviors
- Differentiating between passive, aggressive, passive-aggressive, and assertive actions
- Evaluating your personal communication style
- The advantages of assertive communication in a professional setting
Boosting Confidence and Self-Awareness
- Identifying personal obstacles to being assertive
- Challenging limiting beliefs and fostering self-assurance
- Recognizing emotional triggers and regulating reactions
- Cultivating a positive and confident mindset
Communicating with Assurance
- Core principles of effective verbal and non-verbal interaction
- Practicing active listening and posing impactful questions
- Clearly and respectfully expressing opinions, needs, and expectations
- Declining requests professionally without harming relationships
Understanding Others and Positive Influence
- Identifying varied communication and behavioral patterns
- Tailoring communication approaches to different personalities
- Establishing rapport and trust
- Employing influencing techniques to secure positive results
Navigating Difficult Dialogues
- Preparing for challenging interactions
- Handling conflict calmly and constructively
- Responding assertively to criticism, complaints, and difficult conduct
- Managing emotions under pressure while retaining professionalism
Practical Assertiveness Techniques
- Providing and receiving constructive feedback
- Negotiating mutually beneficial solutions
- Applying assertiveness methods in meetings, presentations, and daily work scenarios
- Engaging in practical exercises and role-plays based on real workplace situations
Continuing Professional Growth
- Reflecting on personal strengths and areas needing improvement
- Developing a personal plan for enhancing assertiveness
- Establishing SMART goals for ongoing development
- Identifying opportunities to implement new skills in the workplace
Requirements
None.
Testimonials (7)
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
That she was replying to the questions and explaining everything with details, considering specific conditions and situations.
Marta Gralewska - Roche
Course - Assertiveness
Physical exercises
Ina Kantsevich - Roche
Course - Assertiveness
Exercises, tips.
Roche
Course - Assertiveness
assertiveness application
Budiman Budiman - Gamma Interactive Inc.
Course - Assertiveness
The way the trainer interact with the attendees, the way he appreciate and listen to all answers and giving positive phrases.
Ma Jerry Ann Simangan - Gamma Interactive Inc.
Course - Assertiveness
The most thrilling at the same time exciting part was the role playing part, where we need to construct ourselves on the situation given.
