Conflict Management Training Course

This highly interactive course combines individual and group discussions with practical skills exercises, empowering participants to share ideas and elevate their competency levels.

Target Audience

Professionals seeking to strengthen their assertiveness capabilities.

Course Aim

The primary goal is to boost confidence and enhance the participant's ability to communicate clearly and assertively with both colleagues and clients.

Learning Objectives

Upon completion of the programme, participants will be able to:

• Identify and overcome obstacles that hinder assertive behaviour
• Recognize assertive and non-assertive behavioural patterns in themselves and others, and apply effective strategies to manage them
• Engage in effective communication with diverse individuals to achieve mutually beneficial outcomes whenever possible
• Handle challenging situations with confidence and skill

Objective

The training aims to review and enhance the competencies required to achieve business goals, both in individual performance and team collaboration. Participants will acquire key skills, including:

• Developing an effective communication style
• Practically analyzing communication barriers and learning active techniques to prevent them
• Building supportive professional relationships
• Mastering effective teamwork
• Understanding mutual influence between the team and the organization
• Utilizing various conflict management techniques
• Adopting constructive attitudes and behaviors, such as an assertive posture

Training Methodology

The training is designed as an interactive experience, with participants actively engaged for over 80% of the time. Each session follows a consistent structure: starting with exercises to raise awareness, followed by a mini-lecture on specific techniques (knowledge), and concluding with practice sessions to develop skills (application). After each session, participants receive supporting materials related to the topics discussed.

Practical material is summarized through a mini-lecture that explains the theoretical foundation and fundamental psychological mechanisms underlying the activities conducted during the training.

Upon completion of this course, participants will be able to:

• Recognize the importance of managing their own behavior before attempting to influence the behavior of others
• Evaluate the strengths and limitations of different communication channels
• Effectively manage both internal and external customers as well as stakeholders

Course Format

This course combines several highly interactive elements:

• Facilitated group discussions
• Slide-based presentations
• Practical exercises
• Case study analysis

Audience

Staff who need to be fully aware of the issues surrounding Communicating and Influencing:

• Their colleagues
• Their bosses
• Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behaviour before they can influence others’ behaviour
• Understand the strengths and weaknesses of the various communications media available
• Manage their internal and external customers and stakeholders
• Explain how to deal with the difficult situations they may encounter in the office

Audience

• Personnel who require a thorough understanding of the issues related to Influencing and Avoiding Conflict, including interactions with:
  • Colleagues
  • Managers
  • Internal and external customers and stakeholders

Course Objectives

Upon completion of this course, participants will be able to:

• Recognize the importance of managing their own behavior before attempting to influence others
• Understand the strengths and weaknesses of various communication mediums
• Effectively manage internal and external customers and stakeholders

Format

The course will combine the following highly interactive elements:

• Facilitated Discussions
• Slide Presentations
• Exercises
• Case Studies

This two-day program is tailored for professionals aiming to improve their results in negotiations with customers, suppliers, and colleagues. It covers the strategies and tactics employed by successful negotiators, fostering the confidence necessary for success.

Participants will explore various negotiation styles and learn how to enhance their personal influence while safeguarding key relationships. The course is highly interactive, combining lectures, discussions, coaching, and practical exercises.