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Duration 21 hours
Course Outline
Module 1: Self-Awareness and Understanding Others
- What drives our behavior?
- How do we distinguish between behaviors that align with professional expectations and those that do not?
- Feedback: How are we perceived and engaged with by others?
Module 2: Communication
- Mechanisms of interpersonal communication
- Pros and cons associated with different communication media
- Defining Effective Communication and strategies for achieving it
- Applying individual thinking and learning styles to daily professional tasks
Module 3: Emotional Intelligence
- The nature of emotions and their implications
- The critical role of Emotional Intelligence (EQ) compared to traditional IQ
- Goleman’s five components of Emotional Intelligence:
- Self-Awareness
- Self-Regulation
- Motivation
- Empathy
- Social Skills
Module 4: Delegation
- The definition and scope of Delegation
- The step-by-step process of delegation
Module 5: Transactional Analysis
- Why we react in specific ways to peers and clients
- Strategies for building rapport with team members and customers
- The value of authentic rapport in professional relationships
Module 6: Stakeholder Management
- Meeting stakeholder expectations
- Analyzing internal and external stakeholder groups
Module 7: Navigating Change
- The nine fundamental principles of change
- Emotional responses to organizational change
- Understanding resistance to change and recognizing its potential benefits
Module 8: Managing Conflict
- Root causes of conflict
- The stages of conflict resolution
- Analyzing the conflict
- Understanding the positions of all parties involved
- Implementing resolution strategies
- Kilmann’s Five Conflict Modes and their practical application
- Techniques for bridging communication gaps
Testimonials (2)
Training was tailored to my needs
Patricia - Embraer
Course - Influencing and Avoiding Conflict
As it was a 1:1, the personalization of the content.
