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Course Outline
Self-Awareness and Understanding Others
- Exploring the drivers behind our behaviors
- Distinguishing between acceptable behaviors required by one's role and those that fall outside professional standards
- Feedback mechanisms: Perceiving how others view and interact with us
Communication Dynamics
- Methods of interacting with others
- Evaluating the pros and cons of different communication media
- Defining effective communication and strategies for achieving it
- Applying individual thinking and learning styles to daily professional tasks
Emotional Intelligence
- Emotions and their impact
- The critical role of EQ (Emotional Quotient) compared to IQ
- The five components of Goleman’s Emotional Intelligence model:
- Self-Awareness
- Self-Regulation
- Motivation
- Empathy
- Social Skills
Transactional Analysis
- Analyzing our actions and reactions toward colleagues and clients
- Strategies for establishing rapport with peers and customers
- The value of genuine rapport in interpersonal relationships
Stakeholder Management
- Meeting stakeholder expectations
- Conducting stakeholder analysis for internal and external parties
Navigating Change
- The nine fundamental principles of change
- Emotional responses to organizational change
- Managing resistance to change and identifying its potential benefits
Requirements
Target Audience
This course is designed for staff members who require a comprehensive understanding of communication and influence dynamics with:
- Colleagues
- Management
- Internal and external customers and stakeholders
14 Hours
Testimonials (3)
All interaction between Elodie and us . Good ratio theory/practice.
Hayere Nathalie - Axway
Course - Communicating and Influencing For Team Members
Elodie is really lively and energetic. She knows her subject well and engages everybody during the session.
Victor - Axway
Course - Communicating and Influencing For Team Members
Excellent trainer, with the speech completely tailorerd to the audience. A lot of content.
