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Course Outline

Leadership vs. Management

  • The similarities and differences between Leadership and Management. What defines a Great Leader;
  • What defines a Great Manager?
  • Management Styles
  • Organizational Climate
  • Aligning Management Styles with Organizational Climate

Building a High-Performing Team

  • Defining a Team
  • The Stages of Team Development
  • How managers can influence the stages of Team Development…?

Performance Management

  • Setting Objectives
  • Managing Individual Performance
  • Coaching for Improved Performance
  • Delegation
  • Using Feedback as a Performance Management Tool

Effectively Delivering Change

  • Why Change succeeds (or fails)
  • The 9 Key Principles of Change
  • Emotional Reactions to Change
  • Resistance to Change – and the benefits of resistance

Negotiating for Optimal Results

  • Communication in Negotiation
  • The Importance of Effective Presentations
  • Different Negotiating Strategies
  • Comparing Strategies
  • Building Rapport
  • The 3-Phase Negotiating Process

Handling Conflict

  • Causes of Conflict
  • The Phases of Conflict Handling
    • Understanding the Conflict
    • Understanding Your / the Other Person’s Position in the Conflict
    • Resolving the Conflict
  • Kilmann’s Five Conflict-Handling Modes – and how to apply them
  • Bridging the Gap
 7 Hours

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