Course Outline
Leadership versus Management
- Exploring the parallels and distinctions between Leadership and Management; identifying traits of exceptional Leaders.
- Defining the qualities that define an exceptional Manager.
- Various Management Styles.
- The impact of Organisational Climate.
- Aligning Management Styles with Organisational Climate.
Cultivating Effective Teams
- Defining the concept of a Team.
- The various stages of Team Development.
- Strategies for managers to positively influence Team Development stages.
Performance Oversight
- Establishing Objectives.
- Managing Individual Performance.
- Using Coaching to Enhance Performance.
- Effective Delegation practices.
- Utilizing Feedback as a tool for Performance Management.
Effectively Implementing Change
- Analyzing why Change initiatives succeed or fail.
- The 9 fundamental principles of change.
- Emotional responses to Change.
- Resistance to Change – and the potential advantages of resistance.
Negotiating Optimal Outcomes
- Communication techniques in Negotiation.
- The value of Effective Presentations.
- Diverse Negotiating Strategies.
- Evaluating and Comparing Strategies.
- Building Rapport.
- The 3-stage Negotiating Process.
Managing Conflict
- Root causes of conflict.
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The stages of Conflict Handling:
- Grasping the nature of the Conflict.
- Understanding one's own and others' positions within the conflict.
- Resolving the Conflict.
- Application of Kilmann’s Five Conflict-Handling Modes.
- Bridging the Gap between parties.
Testimonials (6)
Nice atmosphere with the group and the trainer. David was very accessible and shared many interesting anecdotes.
Vincent - Wakam
Course - Management and Team Development
Trainer is friendly and knowledgeable about tge subject. Trainer is profesional.
Johannes Grobler - Frederick Farms Ltd
Course - Management and Team Development
Very informative and if something was difficult the trainer Simplified it
Darius - Frederick Farms Ltd
Course - Management and Team Development
The trainer was very well prepared and the training objectives were met.
Krishna Gisselle Dalen - ITPPL Services, Inc.
Course - Management and Team Development
The trainer is well-versed and has rapport with his audience.
Irish May Palmero - ITPPL Services, Inc.
Course - Management and Team Development
Trainer is very knowledgeable in this field. Learned a lot from him as his discussions were very insightful and applicable on our industry and workplace. I feel very contented towards the end.