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 Duration 7 hours

Course Outline

Leadership versus Management

  • Exploring the parallels and distinctions between Leadership and Management; identifying traits of exceptional Leaders.
  • Defining the qualities that define an exceptional Manager.
  • Various Management Styles.
  • The impact of Organisational Climate.
  • Aligning Management Styles with Organisational Climate.

Cultivating Effective Teams

  • Defining the concept of a Team.
  • The various stages of Team Development.
  • Strategies for managers to positively influence Team Development stages.

Performance Oversight

  • Establishing Objectives.
  • Managing Individual Performance.
  • Using Coaching to Enhance Performance.
  • Effective Delegation practices.
  • Utilizing Feedback as a tool for Performance Management.

Effectively Implementing Change

  • Analyzing why Change initiatives succeed or fail.
  • The 9 fundamental principles of change.
  • Emotional responses to Change.
  • Resistance to Change – and the potential advantages of resistance.

Negotiating Optimal Outcomes

  • Communication techniques in Negotiation.
  • The value of Effective Presentations.
  • Diverse Negotiating Strategies.
  • Evaluating and Comparing Strategies.
  • Building Rapport.
  • The 3-stage Negotiating Process.

Managing Conflict

  • Root causes of conflict.
  • The stages of Conflict Handling:
    • Grasping the nature of the Conflict.
    • Understanding one's own and others' positions within the conflict.
    • Resolving the Conflict.
  • Application of Kilmann’s Five Conflict-Handling Modes.
  • Bridging the Gap between parties.

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