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Course Outline

Introduction to Communication

  • The communication process and its various stages
  • The significance of verbal and nonverbal communication
  • Techniques and tools for enhancing communication effectiveness

Principles of Effective Communication as a Key Element in Organizational Interactions

  • Self-analysis of personal communication styles
  • Common communication errors
  • Identifying communication barriers
  • Stages in the development of interpersonal contact
  • Comparing direct and telephone communication

Communication Within Organizations

  • Network communication structures in organizations
  • Information flow models and optimization strategies
  • Internal communication tools and their application

Effective Conversations

  • Developing self-image as both sender and receiver of messages
  • Factors influencing the quality of professional staff interactions
  • Active listening as a core tool for effective communication
  • Factors that hinder hearing and speech comprehension
  • The art of asking impactful questions
  • Psychological mechanisms and techniques for influence

Team Building Steps and Their Impact on Cooperation

  • Stages of team development: operational principles and potential risks
  • Strategies for addressing each development stage
  • Identifying and understanding team roles

Conflict and Competition in Groups: Major Threats to Cooperation

  • Sources and types of conflicts
  • Strategies for managing conflict
  • Competition within teams: advantages and disadvantages

Exploring sources and types of conflicts

Harmonious relationships with others – understanding the concept of assertive behavior

  • The definition and scope of assertiveness
  • Understanding personal rights
  • Timing and contexts for assertive behavior
  • Behavioral types: aggressive, submissive, and assertive
  • Constructing "I" messages as a foundation for assertively expressing opinions, judgments, and emotions
  • Overcoming the fear of saying "no" and identifying internal obstacles
  • Assertive self-management and personal agency

Mutual Respect and Agreement or Refusal

  • The ability to deny requests or refuse commitments
  • Skills in argumentation and debate
  • Recognizing and handling manipulation
  • Accepting both negative and positive forms of criticism
  • Providing and receiving constructive feedback
 14 Hours

Number of participants


Price per participant

Open Training Courses require 5+ participants.

Testimonials (7)

The interaction and the food are indeed engaging.

Claudio - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness

Many exersice

Nina - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness

Role playing session

Wiyani - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness

The scenario exercises

Farizky - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness

The topic about communication

Galih - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness

Many interactive exchange

Muhammad Rizki - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness

The practical by implementing tbe theory into reality

Marvin Satyawardhana - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness

Upcoming Courses

Effective interpersonal communication with elements of assertiveness

2026-10-13 09:30
14 hours
Prague, Prague Castle
3000 EUR (Online)
3400 EUR (Classroom)

Effective interpersonal communication with elements of assertiveness

2026-10-27 09:30
14 hours
Brno
3000 EUR (Online)
3000 EUR (Classroom)

Effective interpersonal communication with elements of assertiveness

2026-11-10 09:30
14 hours
Ostrava
3000 EUR (Online)
3000 EUR (Classroom)

Effective interpersonal communication with elements of assertiveness

2026-11-24 09:30
14 hours
Prague, Prague Castle
3000 EUR (Online)
3400 EUR (Classroom)

Effective interpersonal communication with elements of assertiveness

2026-12-08 09:30
14 hours
Brno
3000 EUR (Online)
3000 EUR (Classroom)

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Communication