Course Outline
Introduction
Stage 1: Understanding Yourself
To understand others, you must first have a solid understanding of yourself, your behaviors, and your needs.
- Team members complete the PRISM BRAIN MAPPING survey.
- Individual meeting for team members: a session with a certified PRISM trainer to discuss the report.
During the meeting, each participant will discover:
- Their strengths, potential weaknesses, and difficulties in action and cooperation with others.
- The extent to which they fully utilize their potential.
- Which actions may be stressful.
- The work environment in which they feel most comfortable.
- What they need to cooperate and communicate effectively with others.
Two meetings for the leader:
- Discussion of the report as described above, including a review of the leadership style, its strengths, and potential challenges and difficulties arising from this approach.
- Comparison of the leader's preference profile with the team's preference results. During this meeting, the leader will gain a better understanding of how their leadership style may impact the team.
Stage 2: Understanding The Team
To truly understand others, it is valuable to discover the similarities and differences between yourself and other team members. Similarities build understanding, while differences help reveal other perspectives on the same issue, fostering greater creativity and innovation in your approach.
- Training with workshop elements covering the characteristics of different behavior preferences, their interdependencies, and how they affect our communication and cooperation with others. Through this section, participants will build a foundation for understanding the origins of human behaviors and attitudes, helping them become open to different approaches.
- Discussion on individual preferences, strengths, motivators, needs, and cooperation difficulties. Identifying similarities and significant differences within the team.
- Discussion on cooperation challenges and finding solutions to them.
- Learning and analyzing the team profile according to PRISM, including team strengths and potential weaknesses, communication needs, and cooperation needs.
- Developing areas in which the team wants to enhance its efficiency and analyzing how the team can utilize its strengths to achieve this.
Stage 3: Effective Communication With The Client
A good understanding of your strengths, needs, and challenges, combined with a better understanding of diverse perspectives within the team, provides a solid foundation for better understanding the client and tailoring communication methods to them. This allows for more effectively addressing their needs and offering the best services and products to solve their biggest problems.
During the training, participants will:
- Discuss challenges in working with clients and their sources.
- Learn to identify different clients' behavior preferences and tailor communication methods accordingly.
- Discover which messages encourage a client with specific preferences to open up, and which should be avoided as they might lead to disengagement.
- Practice various forms of messages dedicated to different client types, learning how to better tailor communication methods to the client.
- Work on examples of client interactions from their own experiences and develop new strategies for similar situations based on the knowledge gained during the training.
Summary and Next Steps
Requirements
- No prerequisites required
Audience
- Team leaders
- Team members
Testimonials (1)
Practical exercises, tests, open-ended questions.
