Návrh Školení
P2P Exchange Operations and the Fraud Risk Environment
- The escrow-based order lifecycle and the release of assets.
- Identifying risk exposure: off-platform fiat versus on-platform crypto.
- The impact of fraud losses, chargebacks, and bank claims.
Exercise 1, Mapping the Exposure: Teams track one buy and one sell order from initiation to release, identifying all points where off-platform payments disrupt the link between identity and funds.
Regulatory Framework and Supervisory Expectations
- FATF Recommendations, VASP obligations, and the travel rule.
- Role of cryptoasset supervisory authorities and exchange licensing.
- Jurisdictional risks, grey-list monitoring, and sanctions exposure.
Fraud Typologies in P2P Trading
- Payment channel deviations and mismatches in payer accounts.
- Triangulation schemes, third-party payers, and reuse of payment proofs.
- Partial payments, altered amounts, and visually similar figures.
Case Study, Five Recurring Patterns: Participants categorize anonymized real-world dispute records against five specific typologies and identify the control failures in each instance.
False Confirmations, Forged Receipts, and Account Takeovers
- Orders marked as paid without an actual transfer occurring.
- Edited screenshots and fabricated bank receipts.
- Cross-phishing attacks in order chats and credential theft.
- Use of hijacked accounts to defraud other users.
Workshop, Phishing in the Order Chat: Teams distinguish between genuine support messages and fraudulent ones, then draft the takedown and revalidation procedure for the affected account.
KYC for Individuals: Level 1 and Level 2
- Level 1 data collection and identity document verification.
- Level 2 revalidation, video selfie liveness checks, and list screening.
- Aligning verified identity with the payment instrument used.
Lab, Onboarding Under Pressure: Participants conduct Level 1 and Level 2 reviews on sample files, noting discrepancies that necessitate revalidation.
KYC for Legal Entities and Beneficial Ownership
- Corporate documentation, representation powers, and authorized signatories.
- Mapping beneficial ownership chains and control indicators.
- Risk factors for legal persons and the need for periodic reviews.
Identity Fraud and Document Forensics
- Detection of forged, borrowed, and synthetic identities.
- Defending against liveness bypasses, deepfakes, and injection attacks.
- Revalidation triggers following disputes or compromise claims.
Lab, Document Forensics: Participants examine tampered documents and screenshots for inconsistencies in font, layout, metadata, and account details.
AML Screening, Sanctions, and PEPs
- List matching, tolerance thresholds, and managing false positives.
- Identifying PEPs, reviewing adverse media, and assessing source of wealth.
- Enhanced due diligence and defining escalation thresholds.
Customer Risk Assessment and the Risk-Based Approach
- Evaluating customer, product, channel, geographic, and behavioral factors.
- Risk rating, review triggers, and treatment decisions.
- Calibrating due diligence efforts to the actual risk profile.
Transaction Monitoring and Blockchain Analytics
- Withdrawal approval criteria: account age, KYC status, and history.
- Wallet attribution, high-risk counterparties, and fund tracing.
- Risk assessment of chargeback-prone gateways and payment methods.
Case Study, The Large Withdrawal: Participants evaluate a withdrawal request with a mixed funding history, decide on approval or escalation, and justify the decision using monitoring criteria.
Evidence Standards for Payment Proof
- Acceptable evidence types: statements and continuous recordings.
- Authenticity checks on documents, captures, and metadata.
- Accurately recording what has been verified and what has not.
Lab, Evidence or Artifact: Teams classify a set of submissions into acceptable evidence, insufficient evidence, or likely fabrication, specifying what additional information is required.
Disputed Evidence and Interbank Delays
- Resolving cases where both parties present seemingly valid evidence.
- Managing waiting periods for interbank processing and preventive holds.
- Documented decision criteria for orders that have expired.
Workshop, Both Sides Are Right: Teams resolve a dispute where both buyer and seller hold apparently genuine proof, defending the final outcome.
Action and Sanctions Playbook
- Freezing collateral, restricting accounts, and applying suspensions.
- Deadlines for partial payments and returns to originating accounts.
- Handling refunds to incorrect banks: fees and resolution timelines.
- Managing restricted balances and retaining new deposits.
Exercise, Drafting the Sanction: Participants create the action plan, notice, and timeline for three escalating cases, testing them against the playbook criteria.
Case Management, Documentation, and Escalation
- Maintaining case files, internal notes, and evidence retention.
- Utilizing the escalation matrix and department head reviews.
- Reporting suspicious activity and maintaining records.
Capstone: End-to-End Fraud Case
- Order review, evidence assessment, and identity revalidation.
- Escalation processes, sanctions decisions, and counterparty resolution.
- Creating a justification memo for peer review.
Capstone, Full Case Run: Each team manages a complete simulated case from the initial suspicious message to the final decision, presenting a written justification for peer evaluation.
Diagnostic and Advisory Session (Additional Component)
- Review of current practices and identification of protocol gaps.
- Guidance on evidence standards and resolving disputed cases.
- Guidance on actions and sanctions criteria.
Požadavky
- Familiarity with fundamental fraud prevention concepts.
- Basic understanding of KYC and customer onboarding workflows.
- No technical or programming background is necessary.
Target Audience
- Customer support and service agents managing P2P orders, disputes, and withdrawals.
- Administrative staff responsible for documentation, reconciliation, and customer records.
- Technical staff supporting monitoring, onboarding, and case management systems.
- Supervisors and team leads accountable for escalation decisions.
Reference (2)
Zábavné na povídání
Jihan Fadila - BAF
Kurz - Root Cause Analysis (RCA) for Internal Audit
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přímluvná konverzace podložená konkrétními příklady
Joanna Chlebny - BFF Polska S.A.
Kurz - Planning and Risk Assessment
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