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 Duration 21 hours

Course Outline

P2P Exchange Operations and the Fraud Risk Environment

  • The escrow-based order lifecycle and the release of assets.
  • Identifying risk exposure: off-platform fiat versus on-platform crypto.
  • The impact of fraud losses, chargebacks, and bank claims.

Exercise 1, Mapping the Exposure: Teams track one buy and one sell order from initiation to release, identifying all points where off-platform payments disrupt the link between identity and funds.

Regulatory Framework and Supervisory Expectations

  • FATF Recommendations, VASP obligations, and the travel rule.
  • Role of cryptoasset supervisory authorities and exchange licensing.
  • Jurisdictional risks, grey-list monitoring, and sanctions exposure.

Fraud Typologies in P2P Trading

  • Payment channel deviations and mismatches in payer accounts.
  • Triangulation schemes, third-party payers, and reuse of payment proofs.
  • Partial payments, altered amounts, and visually similar figures.

Case Study, Five Recurring Patterns: Participants categorize anonymized real-world dispute records against five specific typologies and identify the control failures in each instance.

False Confirmations, Forged Receipts, and Account Takeovers

  • Orders marked as paid without an actual transfer occurring.
  • Edited screenshots and fabricated bank receipts.
  • Cross-phishing attacks in order chats and credential theft.
  • Use of hijacked accounts to defraud other users.

Workshop, Phishing in the Order Chat: Teams distinguish between genuine support messages and fraudulent ones, then draft the takedown and revalidation procedure for the affected account.

KYC for Individuals: Level 1 and Level 2

  • Level 1 data collection and identity document verification.
  • Level 2 revalidation, video selfie liveness checks, and list screening.
  • Aligning verified identity with the payment instrument used.

Lab, Onboarding Under Pressure: Participants conduct Level 1 and Level 2 reviews on sample files, noting discrepancies that necessitate revalidation.

KYC for Legal Entities and Beneficial Ownership

  • Corporate documentation, representation powers, and authorized signatories.
  • Mapping beneficial ownership chains and control indicators.
  • Risk factors for legal persons and the need for periodic reviews.

Identity Fraud and Document Forensics

  • Detection of forged, borrowed, and synthetic identities.
  • Defending against liveness bypasses, deepfakes, and injection attacks.
  • Revalidation triggers following disputes or compromise claims.

Lab, Document Forensics: Participants examine tampered documents and screenshots for inconsistencies in font, layout, metadata, and account details.

AML Screening, Sanctions, and PEPs

  • List matching, tolerance thresholds, and managing false positives.
  • Identifying PEPs, reviewing adverse media, and assessing source of wealth.
  • Enhanced due diligence and defining escalation thresholds.

Customer Risk Assessment and the Risk-Based Approach

  • Evaluating customer, product, channel, geographic, and behavioral factors.
  • Risk rating, review triggers, and treatment decisions.
  • Calibrating due diligence efforts to the actual risk profile.

Transaction Monitoring and Blockchain Analytics

  • Withdrawal approval criteria: account age, KYC status, and history.
  • Wallet attribution, high-risk counterparties, and fund tracing.
  • Risk assessment of chargeback-prone gateways and payment methods.

Case Study, The Large Withdrawal: Participants evaluate a withdrawal request with a mixed funding history, decide on approval or escalation, and justify the decision using monitoring criteria.

Evidence Standards for Payment Proof

  • Acceptable evidence types: statements and continuous recordings.
  • Authenticity checks on documents, captures, and metadata.
  • Accurately recording what has been verified and what has not.

Lab, Evidence or Artifact: Teams classify a set of submissions into acceptable evidence, insufficient evidence, or likely fabrication, specifying what additional information is required.

Disputed Evidence and Interbank Delays

  • Resolving cases where both parties present seemingly valid evidence.
  • Managing waiting periods for interbank processing and preventive holds.
  • Documented decision criteria for orders that have expired.

Workshop, Both Sides Are Right: Teams resolve a dispute where both buyer and seller hold apparently genuine proof, defending the final outcome.

Action and Sanctions Playbook

  • Freezing collateral, restricting accounts, and applying suspensions.
  • Deadlines for partial payments and returns to originating accounts.
  • Handling refunds to incorrect banks: fees and resolution timelines.
  • Managing restricted balances and retaining new deposits.

Exercise, Drafting the Sanction: Participants create the action plan, notice, and timeline for three escalating cases, testing them against the playbook criteria.

Case Management, Documentation, and Escalation

  • Maintaining case files, internal notes, and evidence retention.
  • Utilizing the escalation matrix and department head reviews.
  • Reporting suspicious activity and maintaining records.

Capstone: End-to-End Fraud Case

  • Order review, evidence assessment, and identity revalidation.
  • Escalation processes, sanctions decisions, and counterparty resolution.
  • Creating a justification memo for peer review.

Capstone, Full Case Run: Each team manages a complete simulated case from the initial suspicious message to the final decision, presenting a written justification for peer evaluation.

Diagnostic and Advisory Session (Additional Component)

  • Review of current practices and identification of protocol gaps.
  • Guidance on evidence standards and resolving disputed cases.
  • Guidance on actions and sanctions criteria.

Requirements

  • Familiarity with fundamental fraud prevention concepts.
  • Basic understanding of KYC and customer onboarding workflows.
  • No technical or programming background is necessary.

Target Audience

  • Customer support and service agents managing P2P orders, disputes, and withdrawals.
  • Administrative staff responsible for documentation, reconciliation, and customer records.
  • Technical staff supporting monitoring, onboarding, and case management systems.
  • Supervisors and team leads accountable for escalation decisions.

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