Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Course Outline
Understanding the "Brand"
- Defining what constitutes a "brand"
- Identifying your company’s brand identity
- Actions to strengthen your company’s brand presence
Foundations of Change Strategies
- The necessity for managers to constantly evaluate their division’s status against peers and competitors to introduce proactive, rather than reactive, changes
- Overview of the "STARS" model for Change Strategies and Planning
Change Management
- Analysis of past successful change initiatives
- Analysis of past unsuccessful change initiatives
- Key lessons from previous change efforts (internally and externally)
- Application of the 9 Principles of Change
- Lewin’s Model of Change Implementation
- The Change Kaleidoscope framework
Psychological Impact of Change
- Current emotional states of self and colleagues
- Anticipated feelings as the change process unfolds
Customer and Stakeholder Relationships
- Defining who a Customer is
- Defining who a Stakeholder is
- Maximizing value in every Customer and Stakeholder interaction
- Understanding the Service-Profit Chain
Financial Aspects of Business
- Financial Statements:
- Balance Sheets
- Profit & Loss Accounts
- Financial Forecasts
- Budgets
- Cash Flow Forecasts
- Business Cases
Setting Objectives
- Vision and Mission Statements
- Aligning objective setting to deliver on Mission Statements
- Performance management techniques to exceed agreed-upon objectives
Negotiating for Optimal Results
- Communication strategies in negotiation
- The importance of effective presentations
- Exploring different negotiating strategies
- Comparing strategic approaches
- Building rapport
- The 3-phase negotiating process
21 Hours
Testimonials (2)
Irma was attuned to us as learners and our business needs. It was clear that she was actively listening to us from the informed feedback she then provided.
Siobhan - Raintree
Course - Digital Marketing for Software-as-a-Service (SaaS)
Found the entire two days of training very informative and educational, but the content covered on Day 2 (Social Media & Mobile Marketing, Analytics, as well as Strategy & Planning) was the most valuable to me as it relates directly to my current line of work.