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Course Outline

Understanding the "Brand"

  • Defining what constitutes a "brand"
  • Identifying your company’s brand identity
  • Actions to strengthen your company’s brand presence

Foundations of Change Strategies

  • The necessity for managers to constantly evaluate their division’s status against peers and competitors to introduce proactive, rather than reactive, changes
  • Overview of the "STARS" model for Change Strategies and Planning

Change Management

  • Analysis of past successful change initiatives
  • Analysis of past unsuccessful change initiatives
  • Key lessons from previous change efforts (internally and externally)
  • Application of the 9 Principles of Change
  • Lewin’s Model of Change Implementation
  • The Change Kaleidoscope framework

Psychological Impact of Change

  • Current emotional states of self and colleagues
  • Anticipated feelings as the change process unfolds

Customer and Stakeholder Relationships

  • Defining who a Customer is
  • Defining who a Stakeholder is
  • Maximizing value in every Customer and Stakeholder interaction
  • Understanding the Service-Profit Chain

Financial Aspects of Business

  • Financial Statements:
    • Balance Sheets
    • Profit & Loss Accounts
    • Financial Forecasts
    • Budgets
    • Cash Flow Forecasts
    • Business Cases

Setting Objectives

  • Vision and Mission Statements
  • Aligning objective setting to deliver on Mission Statements
  • Performance management techniques to exceed agreed-upon objectives

Negotiating for Optimal Results

  • Communication strategies in negotiation
  • The importance of effective presentations
  • Exploring different negotiating strategies
  • Comparing strategic approaches
  • Building rapport
  • The 3-phase negotiating process
 21 Hours

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