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 Duration 7 hours

Course Outline

Introduction to AI in Administrative Environments

  • Defining AI and its relevance to administrative roles
  • An overview of ChatGPT, Copilot, and Gemini
  • Key privacy and security considerations for AI usage

AI-Driven Content Creation and Refinement

  • Drafting and polishing professional emails
  • Condensing meeting notes and extensive documentation
  • Accelerating the creation of reports, proposals, and memos

AI-Assisted Scheduling and Task Management

  • Leveraging AI for calendar and meeting coordination
  • Preparing agendas and follow-up communications
  • Configuring reminders and to-do lists via Copilot or Gemini integrations

Prompt Engineering and AI Interaction

  • Techniques for writing effective prompts to optimize outcomes
  • Adjusting tone, style, and formatting as needed
  • Refining and correcting AI-generated outputs

Multilingual Capabilities and Accessibility

  • Utilizing AI tools for text translation
  • Crafting inclusive and accessible communication
  • Catering to diverse audiences through language adaptation

Application in the Public Sector

  • Case studies of AI-enhanced workflows in government offices
  • Reviewing policies and guidelines for AI in public administration
  • Strategies for staying current with evolving tool capabilities

Recap and Future Steps

Requirements

  • Foundational digital literacy and familiarity with standard office applications (e.g., Microsoft Word, Excel, email clients)
  • Ease in using web-based applications
  • No previous experience with artificial intelligence tools is necessary

Target Audience

  • Clerical staff
  • Administrative professionals
  • Public sector operations personnel

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