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 Duration 7 hours

Course Outline

Introduction to ChatGPT in the Public Sector

  • Overview of ChatGPT and its operational mechanics
  • Application of use cases within government workflows
  • Understanding strengths, limitations, and responsible usage

Composing and Editing Official Communication

  • Generating initial drafts for memos, emails, and reports
  • Refining tone, clarity, and plain language usage
  • Adapting content for various audiences or formats

Summarization and Data Extraction

  • Condensing extensive policy or research documents
  • Identifying key points and actionable items
  • Organizing summaries for briefings or meetings

Prompt Engineering for Government Contexts

  • Fundamental and advanced prompting methods
  • Effective use of examples and role-based instructions
  • Developing reusable prompt templates for recurring tasks

Translation and Multilingual Assistance

  • Translating internal and external communications
  • Maintaining a professional tone across different languages
  • Leveraging ChatGPT for inclusive and accessible language

Productivity Enhancement and Task Automation

  • Brainstorming and idea generation for new initiatives
  • Generating content from structured data sources (e.g., tables)
  • Creating outlines for presentation decks or briefings

Compliance, Security, and Ethical Considerations

  • Addressing data privacy and information sharing risks
  • Adhering to internal AI and IT policies
  • Fostering public trust through responsible AI use

Recap and Future Steps

Requirements

  • Basic proficiency with digital tools commonly used in public sector environments.
  • No previous experience with AI or ChatGPT is necessary.
  • Experience in drafting, reviewing, or managing official communications is advantageous.

Target Audience

  • Public service teams and administrative professionals.
  • Policy analysts and government communication specialists.
  • Staff members looking to enhance productivity through AI-driven tools.

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