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Course Outline
Introduction to Root Cause Analysis (RCA)
- Definition and significance of RCA
- Categories of issues that RCA can address
- Overview of the continuous improvement cycle
Core Principles of RCA
- Understanding cause-and-effect dynamics
- Common RCA methodologies and frameworks
- Key steps in the RCA process
Essential Root Cause Analysis Tools
- 5 Whys Technique: Uncovering underlying causes
- Ishikawa (Fishbone) Diagram: Categorizing potential causes
- Pareto Analysis: Prioritizing issues by impact
Advanced RCA Techniques
- Failure Mode and Effects Analysis (FMEA): Identifying potential failures
- Fault Tree Analysis (FTA): Systematic investigation of failures
- Cause and Effect Matrix: Prioritizing solutions based on impact
Applying RCA in Real-World Scenarios
- Case studies and practical exercises
- Identifying root causes within business processes
- Developing actionable solutions
Implementing Corrective and Preventive Actions (CAPA)
- Formulating corrective action plans
- Establishing preventive measures
- Monitoring and evaluating effectiveness
Prevention and Continuous Improvement
- Proactive techniques for problem identification
- Monitoring and sustaining improvements
- Embedding RCA into organizational culture
Summary and Future Steps
Requirements
- Foundational knowledge of business processes
- Prior experience in problem-solving or decision-making within an organizational context
Target Audience
- Business professionals
- Quality assurance teams
- Project managers and process improvement specialists
14 Hours
Testimonials (2)
Fun to talk
Jihan Fadila - BAF
Course - Root Cause Analysis (RCA) for Internal Audit
The attention to cover all doubts