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 Duration 35 hours

Course Outline

Day 1: Introduction to ISO 9001 and starting the QMS implementation process

  • Course objectives and structure
  • Overview of ISO, management systems, and the ISO 9000 family
  • Introduction to quality and QMS in the context of ISO 9001
  • Initiating the QMS implementation
  • Leadership and commitment
  • Quality policy
  • Roles, responsibilities, and authorities

Day 2: Planning the QMS implementation

  • Organizational context
  • Scope of the QMS
  • Addressing risks and opportunities
  • Quality objectives
  • Change management
  • Resources
  • Competence

Day 3: Executing the QMS implementation

  • Awareness and communication
  • Managing documented information
  • Product and service requirements
  • Design and development of products and services
  • External providers (outsourcing)
  • Production and service provision
  • Monitoring, measurement, analysis, and evaluation

Day 4: QMS monitoring, continual improvement, and certification audit preparation

  • Internal audits
  • Management reviews
  • Nonconformities and corrective actions
  • Continual improvement
  • Preparing for the certification audit
  • Course conclusion

Day 5: Certification Examination

Requirements

A solid foundational understanding of ISO 9001 and a comprehensive grasp of implementation principles.

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