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 Duration 16 hours

Course Outline

1. Foundations of Lean Thinking (2 hours)

  • Defining Lean: Origins and evolutionary context
  • Core Lean Principles: Value, Flow, Pull, and Perfection
  • Identifying waste (muda) specific to service industries

2. Applying Lean to Requirements and Project Management (4 hours)

  • VOC (Voice of the Customer) analysis
  • Prioritization strategies: MoSCoW, WSJF, and the Effort-Impact Matrix
  • A3 Project Thinking: Structure and practical application
  • Brief comparative overview of Lean, Agile, and Six Sigma

3. Lean Kanban Methodology (4 hours)

  • Core components and fundamentals of the Kanban system
  • Effective board management practices
  • Understanding Pull mechanisms and Work In Progress (WIP) limits
  • Key flow metrics: Lead Time, Cycle Time, and Takt Time

4. Lean Application in Process Optimization (4 hours)

  • VSM (Value Stream Mapping) techniques
  • Detecting and addressing waste in banking operations
  • Implementation of KAIKAKU

5. Additional Lean Tools and Techniques (2 hours)

  • GEMBA walkthroughs and observations
  • KAIZEN continuous improvement practices
  • Root cause analysis methods: Ishikawa diagrams and the 5 Whys
  • POKA-YOKE error prevention strategies

Conclusion and Path Forward

Requirements

  • Foundational knowledge of core project management concepts
  • Practical exposure to process workflows within business or banking settings
  • Adequate familiarity with Agile or Lean foundational principles

Intended Audience

  • Process managers and analysts
  • Project managers within banking and financial services sectors
  • Professionals responsible for requirements definition and process optimization

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