Course Outline
1. Foundations of Lean Thinking (2 hours)
- Defining Lean: Origins and evolutionary context
- Core Lean Principles: Value, Flow, Pull, and Perfection
- Identifying waste (muda) specific to service industries
2. Applying Lean to Requirements and Project Management (4 hours)
- VOC (Voice of the Customer) analysis
- Prioritization strategies: MoSCoW, WSJF, and the Effort-Impact Matrix
- A3 Project Thinking: Structure and practical application
- Brief comparative overview of Lean, Agile, and Six Sigma
3. Lean Kanban Methodology (4 hours)
- Core components and fundamentals of the Kanban system
- Effective board management practices
- Understanding Pull mechanisms and Work In Progress (WIP) limits
- Key flow metrics: Lead Time, Cycle Time, and Takt Time
4. Lean Application in Process Optimization (4 hours)
- VSM (Value Stream Mapping) techniques
- Detecting and addressing waste in banking operations
- Implementation of KAIKAKU
5. Additional Lean Tools and Techniques (2 hours)
- GEMBA walkthroughs and observations
- KAIZEN continuous improvement practices
- Root cause analysis methods: Ishikawa diagrams and the 5 Whys
- POKA-YOKE error prevention strategies
Conclusion and Path Forward
Requirements
- Foundational knowledge of core project management concepts
- Practical exposure to process workflows within business or banking settings
- Adequate familiarity with Agile or Lean foundational principles
Intended Audience
- Process managers and analysts
- Project managers within banking and financial services sectors
- Professionals responsible for requirements definition and process optimization
Testimonials (4)
The training was practical and straight forward
Mutu Bengui - EMIS - Empresa Interbancaria de Servicos, S.A
Course - Agile Product Management - Growth Marketing
workshops, practical cases
Joanna Nowak - LKQ Polska Sp. z o. o.
Course - Introduction to Agile Testing
Friendly, plenty of breaks to think about what we have learnt and lovely guy.
Leanne - Welsh Revenue Authority
Course - Agile Business Analysis
I really enjoyed the mix of practical with theory. The trainer was also exteremly knowledgable and answered all our questions perfectly