Customer Relationship Management (CRM) Training in Prague

Offered as a live, instructor-led session, this course in Prague dives into the fundamental concepts and practical aspects of Dynamics 365 F&O. It empowers developers and support personnel with the essential skills required to customize ERP features, integrate diverse systems, and maintain robust solutions within a professional enterprise setting.

This instructor-led, live training in Prague focuses on the core principles and practical fundamentals of Microsoft Dynamics 365 Customer Service. It empowers intermediate users to implement omnichannel tools, configure automated case handling, and craft personalized support experiences.

This instructor-led, live training in Prague (online or onsite) is designed for beginner to intermediate-level treasury and finance professionals who want to strengthen their knowledge, enhance report generation capabilities, and fully leverage Dynamics 365 for financial operations.

Upon completion of this training, participants will be able to:

• Navigate and customize the Dynamics 365 Finance and Operations interface.
• Generate and analyze financial reports with greater efficiency.
• Manage treasury functions, including cash flow management and bank reconciliations.
• Improve financial workflows to drive better operational efficiency.

This instructor-led, live training in Prague (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to enhance their customer service operations using Dynamics 365 Customer Service.

By the end of this training, participants will be able to:

• Understand the core features and functionalities of Dynamics 365 Customer Service.
• Set up and configure the D365 Customer Service environment.
• Manage customer interactions and cases efficiently.
• Utilize analytics to improve service delivery.
• Integrate Dynamics 365 Customer Service with other Microsoft applications.

This instructor-led, live training in Prague (online or onsite) is aimed at beginner-level to intermediate-level sales professionals who wish to use Salesforce to manage leads, opportunities, accounts, and customer interactions to increase deal closure rates and improve sales performance.

By the end of this training, participants will be able to:

• Navigate the Salesforce Sales Cloud interface confidently.
• Manage leads, contacts, accounts, and opportunities.
• Use Salesforce tools to streamline workflows and track performance.
• Leverage reports and dashboards to gain insights into the sales pipeline.

This instructor-led training in Prague is designed for intermediate to advanced developers aiming to master Odoo's Python backend and OWL frontend. You will build advanced modules, customize POS and Barcode systems, and integrate APIs through live coding exercises in a real environment.

This instructor-led, live training in Prague (online or onsite) targets intermediate to advanced professionals aiming to refine customer care operations via AI and automation, while equipping their teams with cutting-edge tools and strategies.

Upon completion of this training, participants will be able to:

• Comprehend current trends in customer care and customer success.
• Utilize AI and automation to enhance customer satisfaction and decrease workload.
• Streamline sales workflows and customer engagement through advanced automation techniques.
• Train remote teams on modern tools and strategies for customer success and sales.
• Develop scalable solutions to elevate customer experiences and stimulate revenue growth.

This instructor-led, live training in Prague (available online or onsite) targets beginner to intermediate-level participants aiming to develop a comprehensive grasp of Dynamics 365 Sales and effectively apply the platform to boost their sales activities.

By the conclusion of this training, participants will be able to:

• Understand the key features and functionalities of Dynamics 365 Sales.
• Set up and configure the D365 Sales environment.
• Manage customer relationships and sales processes using D365 Sales.
• Utilize data and analytics to drive sales decisions.
• Integrate Dynamics 365 Sales with other Microsoft applications.

This instructor-led, live training in Prague (online or onsite) targets intermediate-level marketing analysts and professionals who wish to refresh and enhance their Pardot skills, focusing on advanced reporting, dashboards, and engagement strategies.

By the end of this training, participants will be able to:

• Optimize Pardot for advanced email marketing and engagement tactics.
• Master the creation and analysis of reports and dashboards.
• Enhance prospect assignment strategies and engagement programs.
• Leverage Pardot’s dynamic content and custom redirects for better campaign performance.

This instructor-led, live training in Prague (online or onsite) is designed for beginner to intermediate participants who wish to use the MS Dynamics 365 Sales Insights module for smarter sales strategies and improved customer engagement.

Upon completion of this training, participants will be able to:

• Grasp the key features and benefits of the Sales Insights module.
• Apply AI-driven analytics to boost sales results.
• Customize and configure the module to meet specific business requirements.
• Utilize insights for lead scoring, assessing relationship health, and managing the sales pipeline.
• Integrate Sales Insights with other Dynamics 365 modules and third-party tools.

This instructor-led, live training in Prague (online or onsite) is aimed at beginner-level managers who wish to use Monday.com to manage and automate databases and workflows for multiple departments.

By the end of this training, participants will be able to:

• Automate databases and workflows for various departments such as sales, marketing, and HR.
• Integrate WhatsApp via an external API to maintain communication with customers or internal teams.
• Manage statuses and workflows across any area, optimizing operations through automation.
• Fully utilize Monday’s WorkManagement, CRM, and WorkForms modules to maximize efficiency.

This instructor-led, live training in Prague (online or onsite) is designed for intermediate-level professionals who wish to efficiently implement and manage the Odoo Inventory module across a central warehouse and multiple secondary locations, emphasizing traceability and scalability.

By the end of this training, participants will be able to:

• Configure and manage a multi-location warehouse structure in Odoo.
• Track internal product movements and optimize transfers between warehouses.
• Record and trace purchase orders through reception and distribution.
• Enable and manage serial number and lot-based traceability.
• Design a scalable and well-organized inventory system aligned with best practices.

This instructor-led live training in Prague (online or onsite) is designed for beginner-level sales professionals and administrators who wish to effectively utilize and manage Salesforce Sales Cloud and its administrative features.

By the end of this training, participants will be able to:

• Navigate and utilize Salesforce Sales Cloud effectively.
• Manage leads, accounts, contacts, opportunities, and cases.
• Generate reports and dashboards for sales insights.
• Implement automation and workflow rules in Salesforce.
• Customize security settings and manage user access.
• Integrate Salesforce with Power BI, Tableau, and other tools for real-time data analysis.

This instructor-led, live training in Prague (online or onsite) is aimed at intermediate-level participants who wish to understand the configuration, management, and customization of Odoo modules to support business operations.

By the end of this training, participants will be able to:

• Configure and customize the Project and Planning modules to streamline task and resource management.
• Set up and manage Sales and Accounting modules, including Analytics Accounting Plan, to enhance financial tracking and reporting.
• Administer the Employee and Contact modules for improved HR and CRM processes.
• Leverage the Settings module to implement system-wide customizations and integrations.
• Optimize Odoo's functionality to align with organizational needs.

This instructor-led, live training in Prague (online or onsite) is designed for beginner-level project managers who wish to utilize OpenText Exstream v16 to design, implement, and manage personalized customer communications effectively.

By the end of this training, participants will be able to:

• Understand the architecture and components of OpenText Exstream v16.
• Learn to administer, operate, and deploy Exstream applications effectively.
• Design and create personalized customer communications with Exstream Design Manager.
• Navigate the OpenText Support Portal for resources, software, and ticket management.

This instructor-led, live training in Prague (online or onsite) is aimed at intermediate-level developers who wish to learn how to design, develop, and deploy responsive and dynamic email templates tailored for various Salesforce marketing campaigns.

By the end of this training, participants will be able to:

• Use HTML5 and CSS3 to design and develop responsive, accessible, and interactive email templates that are optimized for performance across various devices and email clients within the Salesforce ecosystem.
• Leverage Salesforce data to create personalized email experiences.
• Test, deploy, and analyze email campaigns within Salesforce, including the use of analytics to inform decisions and optimize future campaigns for better performance and higher engagement.

This live, instructor-led training, conducted in Prague (either online or on-site), is designed for business analysts looking to apply HubSpot services in managing the product life cycle.

Upon completion, participants will have the capability to:

• Grasp the distinct stages of a product life cycle.
• Utilize HubSpot to refine and oversee the product life cycle.
• Identify the most suitable business scenarios for product life cycle application.

This instructor-led, live training in Prague (online or onsite) is aimed at intermediate-level accountants who wish to optimize their accounting processes using the features of the Odoo accounting module.

By the end of this training, participants will be able to:

• Learn the accounts payable and receivable management features, including automation, customization, and optimization within Odoo.
• Utilize Odoo's advanced reporting tools to create custom financial reports, dashboards, and analyses that support strategic decision-making.
• Configure and manage multiple tax rates, jurisdictions, and budgetary controls effectively within Odoo.
• Develop best practices for managing sensitive financial data, setting up user permissions, and adhering to audit requirements.

This instructor-led, live training in Prague (online or on-site) is designed for consultants aiming to acquire intermediate-level skills in managing PeopleSoft applications.

By the end of this training, participants will be able to:

• Gain an understanding of PeopleSoft concepts and architecture.
• Configure and manage server domains.
• Trace, troubleshoot, and tune PeopleSoft system performance.

This instructor-led live training in Prague (online or onsite) is designed for intermediate-level marketing professionals aiming to develop the competencies needed to effectively utilize Salesforce Marketing Cloud for comprehensive digital marketing and customer engagement.

By the end of this training, participants will be able to:

• Understand the features, functionalities, and architecture of Salesforce Marketing Cloud.
• Learn how to create, manage, and optimize email, social, mobile, and advertising campaigns using Marketing Cloud.
• Manage data within Marketing Cloud, create segmented audiences, and utilize data for targeted marketing efforts.

This instructor-led live training in Prague (online or onsite) is aimed at business analysts who wish to optimize marketing and sales processes with Microsoft Dynamics 365.

By the end of this training, participants will be able to:

• Use the different modules in Microsoft Dynamics 365 to manage process flows.
• Integrate the Power Platform into Microsoft Dynamics 365.
• Structure different common data models such as records, segment charts, and more.
• Automate processes with Microsoft Flow integration.

This instructor-led, live training in Prague (online or onsite) is aimed at marketers who wish to create and optimize a sales and marketing process with HubSpot CRM.

By the end of this training, participants will be able to:

• Use HubSpot meeting tools to schedule meetings.
• Optimize business operations with HubSpot CRM.
• Create full-featured dashboards and reports for data analysis.
• Automate the sales and marketing workflow.

This live, instructor-led training in Prague (available online or onsite) is designed for intermediate-level customer experience analysts and marketing operations professionals who aim to use Dynamics 365 Customer Insights to consolidate customer data and execute targeted, compliant customer journeys.

By the conclusion of this training, participants will possess the skills to connect and unify data sources, create segments and measures, develop and publish journeys, and effectively monitor and troubleshoot outcomes.

In this instructor-led live training Prague (online or on-site), participants will learn how to leverage Odoo and initiate development projects for their organizations.

By the conclusion of this training, participants will be able to:

• Install and configure Odoo.
• Understand the fundamentals of Odoo.
• Create their own Odoo module.
• Integrate third-party tools to Odoo.
• Maximize the usage of Odoo's features.

This instructor-led, live training in Prague (online or onsite) is aimed at infrastructure engineers, system administrators, and security and support staff who wish to deploy, secure, integrate, administer, and support Odoo 18 Community Edition in production on-premise environments.

This instructor-led live training in Prague (online or onsite) is aimed at end-users who wish to use Odoo to enhance their business operations.

By the end of this training, participants will be able to:

• Understand how to implement an Odoo CRM system within their own organization.
• Plan, analyze and map business functions and processes to Odoo features.
• Integrate Odoo with other third-party tools and applications.

This instructor-led, live training in Prague (online or onsite) is intended for web developers who wish to create real-time applications using Salesforce Development.

By the end of this training, participants will be able to:

• Build a real-time application using the Apex programming language.
• Create test classes with Apex to increase code coverage in Salesforce.
• Create and use REST and SOAP web services using Apex.

This instructor-led live training in Prague (online or onsite) is designed for marketing professionals, sales teams, and customer service representatives who wish to configure, manage, and monitor Salesforce and its capabilities to serve their customers more effectively.

By the end of this training, participants will be able to:

• Set up their Salesforce account to manage profiles, track activities, customize views and layouts, and personalize settings.
• Utilize Salesforce features and tools to attract, attain, and service existing and potential customers.
• Create reports and dashboards to generate useful analytics and insights for the business.

This instructor-led live training in Prague (online or on-site) targets administrators who want to use Salesforce Lightning to build web applications.

By the end of this training, participants will be able to:

• Construct responsive applications using Salesforce Lightning.
• Develop applications with little to no code
• Build a Lightning application from scratch.