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Duration 14 hours
Course Outline
Comprehending Warranty Structures in Maximo
- Warranty concepts and definitions of key terms
- Warranty coverage at the asset and item levels
- Mapping warranties to maintenance workflows
Configuring Warranty Entitlements
- Establishing entitlement rules
- Linking warranties to specific assets and components
- Managing dates, limits, and associated conditions
Processing Warranty Claims
- Generating warranty claims from work orders
- Managing routing, approvals, and documentation
- Tracking claim status and progress
Tracking Vendor Responses
- Recording vendor communications
- Managing approvals, denials, and adjustments
- Incorporating vendor feedback into maintenance strategies
Associating Assets with Warranty Data
- Linking warranty records to asset hierarchies
- Processing replaced parts and swapped components
- Maintaining accuracy across all asset records
Integration with Procurement and CM
- Connecting warranty details to purchasing activities
- Aligning change management processes with warranty impacts
- Ensuring data continuity between procurement and maintenance
Handling Exceptions and Special Cases
- Managing expired or voided warranties
- Addressing partial claims or coverage disputes
- Resolving entitlement mismatches
Practical Warranty Scenarios
- Processing complete warranty claims end-to-end
- Simulating vendor interactions and follow-up procedures
- Applying warranty rules to real-world maintenance cases
Summary and Next Steps
Requirements
- A solid understanding of asset management lifecycles
- Experience with maintenance or procurement workflows
- Familiarity with basic Maximo navigation
Target Audience
- Warranty administrators
- Engineering support personnel
- Maintenance and reliability coordinators
Testimonials (1)
informative with good SME knowledge from trainer, ran through good topics and examples
