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Course Outline
Understanding Artificial Intelligence (AI)
- Defining AI: History and evolution
- How AI functions: Data, algorithms, and learning models
- Types of AI (narrow vs. general, generative AI, machine learning)
AI in Everyday Life and Business
- Examples of AI used in daily life
- Business sectors transformed by AI
- Myths and facts about AI in the workplace
AI Applications Across Departments
- Sales and Customer Service: Lead qualification, chatbots, sales predictions
- Marketing: Content generation, campaign analytics, trend analysis
- Finance: Invoice automation, fraud detection, forecasting
- HR: Recruitment screening, employee engagement insights
- Administration and Operations: Document management, task automation
Getting Started with AI Tools
- Overview of ChatGPT, Copilot, Gemini, Claude, and similar platforms
- Using AI to draft emails, reports, and presentations
- AI tools for scheduling, summarizing, and translation
Hands-On Practice: AI in Action
- Writing and refining texts with AI assistance
- Creating reports and analyzing basic data
- Automating routine administrative tasks
Challenges and Ethical Considerations
- AI limitations: Bias, hallucination, and dependency
- Data privacy, confidentiality, and compliance concerns
- Best practices for responsible AI use at work
Next Steps: Building an AI-Friendly Culture
- Cultivating a mindset for AI integration
- Encouraging experimentation and digital curiosity
- Resources for ongoing AI learning
Summary and Action Plan
- Review of key concepts and takeaways
- Identifying AI opportunities within your department
- Personal action plan: "What can I automate or improve with AI?"
Requirements
- No previous experience with AI or programming is required
Audience
- Employees from administrative, sales, finance, marketing, HR, and other departments
- Managers and team leaders interested in adopting AI
- Support and back-office staff
7 Hours
Testimonials (2)
The trainer is patient and very helpful. He knows the topic well.
CLIFFORD TABARES - Universal Leaf Philippines, Inc.
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Able to pivot upon audience suggestions - ie able to create a real AI agent scenario on the spot.