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 Duration 21 hours (3 days)

Course Outline

Foundations of Agentic AI in Business Automation

  • Defining agentic AI and its significance in automation
  • Survey of tools and frameworks for creating intelligent agents
  • Enterprise applications: customer service, logistics, and marketing

Discovering Automation Opportunities

  • Analyzing existing workflows and identifying bottlenecks
  • Assessing feasibility and return on investment for AI-driven automation
  • Establishing success criteria and integration needs

Architecting Agentic Workflows

  • Creating task-specific and orchestration-level agents
  • Structuring prompts and logic for automation agents
  • Incorporating decision-making processes and exception handling

Connecting Agents to Business Systems

  • Linking AI agents with CRMs, ERPs, and communication platforms
  • Leveraging Zapier, Make, or Power Automate for workflow orchestration
  • Executing API-based integrations using Python

Practical Use Cases

  • Automating customer service with sentiment analysis
  • Enhancing supply chain demand forecasting and vendor coordination
  • Optimizing marketing campaigns through AI-generated insights

Governance, Security, and Oversight

  • Controlling access rights and managing data sensitivity
  • Configuring monitoring dashboards and alert systems
  • Reviewing and auditing automated decision-making

Practical Project: Developing an Integrated AI Workflow

  • Selecting a target process for automation
  • Designing and deploying the AI agent
  • Conducting tests, evaluation, and performance optimization

Conclusion and Future Directions

Requirements

  • Fundamental knowledge of business workflows and process automation
  • Proficiency with Python or API-based integration techniques
  • Practical experience with productivity or automation software

Target Audience

  • Product Managers looking to uncover automation opportunities
  • Automation Engineers responsible for deploying AI-driven workflows
  • Business Analysts focused on designing data-centric business processes

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