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Duration 21 hours (3 days)
Course Outline
Foundations of Agentic AI in Business Automation
- Defining agentic AI and its significance in automation
- Survey of tools and frameworks for creating intelligent agents
- Enterprise applications: customer service, logistics, and marketing
Discovering Automation Opportunities
- Analyzing existing workflows and identifying bottlenecks
- Assessing feasibility and return on investment for AI-driven automation
- Establishing success criteria and integration needs
Architecting Agentic Workflows
- Creating task-specific and orchestration-level agents
- Structuring prompts and logic for automation agents
- Incorporating decision-making processes and exception handling
Connecting Agents to Business Systems
- Linking AI agents with CRMs, ERPs, and communication platforms
- Leveraging Zapier, Make, or Power Automate for workflow orchestration
- Executing API-based integrations using Python
Practical Use Cases
- Automating customer service with sentiment analysis
- Enhancing supply chain demand forecasting and vendor coordination
- Optimizing marketing campaigns through AI-generated insights
Governance, Security, and Oversight
- Controlling access rights and managing data sensitivity
- Configuring monitoring dashboards and alert systems
- Reviewing and auditing automated decision-making
Practical Project: Developing an Integrated AI Workflow
- Selecting a target process for automation
- Designing and deploying the AI agent
- Conducting tests, evaluation, and performance optimization
Conclusion and Future Directions
Requirements
- Fundamental knowledge of business workflows and process automation
- Proficiency with Python or API-based integration techniques
- Practical experience with productivity or automation software
Target Audience
- Product Managers looking to uncover automation opportunities
- Automation Engineers responsible for deploying AI-driven workflows
- Business Analysts focused on designing data-centric business processes
Testimonials (1)
The trainer is patient and very helpful. He knows the topic well.