Our ITIL® courses utilize interactive, hands-on exercises to demonstrate effective IT service management, enabling you to deliver enhanced value to your customers.
From Prague Main Train Station (Praha hlavní nádraží)
Take tram 9 from Hlavní nádraží toward Sídliště Řepy.
Get off at Újezd.
Walk about 10 minutes toward Malostranské náměstí / Prokopská.
Continue along Prokopská to 296/8.
Alternative: Take the metro C from Hlavní nádraží → Muzeum, change to metro A → Malostranská, then walk across Malá Strana. This involves more walking.
From Prague Bus Station — Florenc
Take metro B from Florenc toward Zličín.
Get off at Můstek.
Change to metro A toward Nemocnice Motol.
Get off at Malostranská.
Walk approximately 10–15 minutes to Prokopská 296/8.
This instructor-led, live training in Prague (online or onsite) is designed for intermediate-level IT professionals and ICT service managers who wish to understand and apply ITSM fundamentals and practices based on ITIL 4.
By the end of this training, participants will be able to:
Understand key concepts and structure of ITIL 4.
Apply service design and architecture practices aligned with ITIL 4 principles.
Implement effective delivery and sustainability of ICT services.
Evaluate real-world cases and simulate ITSM practices.
This training is tailored for professionals who already possess an ITIL® 4 Foundation certification and seek to refresh their expertise to align with the latest ITIL® 5 framework. It offers a streamlined and effective pathway for transition, emphasizing the principal distinctions, novel concepts, and broadened practices embedded in ITIL® 5.
Gain a thorough overview of ITIL® 5, the contemporary framework designed for overseeing digital products and services in rapidly evolving business landscapes. This program empowers learners with a robust grasp of how enterprises generate value through strategic service management and collaborative efforts.
Read more...
Last Updated:
Testimonials (1)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
Online ITIL® training in Prague, ITIL® training courses in Prague, Weekend ITIL® courses in Prague, Evening ITIL® training in Prague, ITIL® instructor-led in Prague, ITIL® coaching in Prague, ITIL® trainer in Prague, ITIL® instructor in Prague, ITIL® one on one training in Prague, ITIL® classes in Prague, ITIL® instructor-led in Prague, ITIL® on-site in Prague, ITIL® private courses in Prague, ITIL® boot camp in Prague, Online ITIL® training in Prague, Weekend ITIL® training in Prague, Evening ITIL® courses in Prague
