Course Outline
- Key concepts of digital product and service management
- Service relationships
- The ITIL Value System (ITIL VS)
- Governance
- ITIL Guiding Principles
- Value chain, lifecycle activities and ITIL management practices
- Value streams
- Continual improvement
- The Four Dimensions of Product and Service Management and AI
- ITIL and other frameworks integration
Requirements
Target audience
This course is specifically designed for:
- Professionals holding a valid ITIL® 4 Foundation certification
The training prepares participants for the official ITIL® 5 Foundation Bridge certification exam, which is included in the course. Obtaining this certification validates an updated understanding of the ITIL framework and supports ongoing professional growth in service management.
Expected participant preparation
Participants must hold a valid ITIL® 4 Foundation certificate. No additional preparatory steps are required before attending the course.
Examination process
Participants are provided with an exam voucher valid for 6 months, offering flexibility in choosing a convenient exam date.
Following the completion of the training, participants will receive detailed instructions on how to register for the exam. Scheduling is managed directly through the PeopleCert platform using an individual account. The exam is conducted online under remote supervision. A PeopleCert proctor monitors the session via webcam and a secure connection. Prior to the start of the exam, participants must verify their identity and display their surroundings to ensure compliance with examination regulations.
Exam specifications
- Duration: 30 minutes
- Format: Multiple-choice exam (20 questions)
- Passing score: 65% (requiring at least 13 correct answers)
- Materials: Closed-book examination
Testimonials (1)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
