Course Outline
- Essential ITIL Terminology and Definitions
- Management of products and services
- Experience, Strategy, and Transformation
- Service offerings
- Co-creation of value
- Service relationships
- The Four Dimensions of ITIL Product and Service Management
- Overview of the Four Dimensions in ITIL Product and Service Management
- Internal and External factors
- The ITIL Product and Service Lifecycle
- Introduction to the ITIL Product and Service Lifecycle
- Purpose and Scope of Lifecycle Activities
- The ITIL Value System
- Components of the ITIL Value System
- ITIL Guiding Principles
- Governance
- Value chain
- Management practices
- The ITIL Continual Improvement Model
- Identification, Mapping, and Management of Value Streams
- Core concepts of value stream mapping and management
- Practical applications of value streams
- Objectives of value stream mapping and management
- ITIL and AI
- Introduction to Artificial Intelligence
- ITIL AI Governance
- ITIL and Other Frameworks
- ITIL and DevOps
- ITIL and PRINCE2
Requirements
This program requires no prior specific preparation or background knowledge. It is ideal for newcomers as well as professionals aiming to structure their existing understanding of IT service management.
Target Audience
This course is tailored for:
- Individuals beginning their career in ITIL or service management
- IT professionals, service desk personnel, and support engineers
- Managers and leaders responsible for digital products or services
- Business stakeholders collaborating closely with IT or digital service providers
Certification
Participants are prepared for the official ITIL® 5 Foundation certification examination, which is integrated into the course. This globally acknowledged credential serves as a gateway to advanced ITIL qualifications and professional growth in IT service management.
Examination Process
Attendees will receive an exam voucher valid for six months, providing flexibility to schedule the test at a convenient time.
Following the training, each participant will receive an email with detailed instructions on registering for the exam. The exam date is booked directly with PeopleCert through the participant’s personal account.
The assessment is administered online with remote proctoring. A certified PeopleCert proctor will connect to the participant’s computer and monitor the session via webcam to maintain exam integrity. Prior to starting, participants must scan their surroundings with the camera to verify that no unauthorized materials or additional persons are present.
Exam Specifications
- Duration: 60 minutes
- Format: Multiple-choice assessment (40 questions)
- Pass Mark: 65% (minimum of 26 correct answers)
- Resources: Closed-book exam (reference materials are not permitted)
Select an available course date
- Format Online
- Language Polish
- Course Public course
- Start Date 2026-11-18
- Duration 2 days (14 hours)
Net price per participant
Testimonials (2)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
Ciprian Sebestyen - Public
Course - ITIL® Foundation V5
I am working mainly base on ITIL, I joined to learn and understand more what I am doing
