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Course Outline

Introduction

Understanding Quality, Quality Systems, and QMS (Quality Management System) Audits

Exploring the Relationship Between QMS Audits, Customer Satisfaction, and Profitability

Understanding ISO 9001 and the Seven Quality Management Principles (QMP)

Planning the QMS Audit based on inputs from top management and lead technical personnel

Creating a QMS Audit Checklist to record conformance and non-conformance details

Developing a QMS Audit Report

Understanding the Cycle of Continuous Improvement

Understanding ISO 9001 Certification Requirements

Presenting to Top Management

Closing Remarks

Requirements

  • Familiarity with continuous improvement strategies directed at customer satisfaction.
  • Knowledge of business process improvement.
  • A general understanding of quality systems and the enhancement of Quality Management Systems.
  • Experience with continuous improvement processes and performance metrics.

Target Audience

  • Auditors who are currently involved or will soon be involved in QMS Audits.
  • Consultants and managers engaged in quality programs.
  • Individuals who need to collaborate with QMS Auditors.
 21 Hours

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