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Course Outline

Advanced Knowledge Management Concepts in Microsoft 365

  • Core principles of structured knowledge management
  • Architecting scalable systems with SharePoint and Teams
  • Utilizing metadata, version control, and document libraries effectively

Constructing and Linking SharePoint Knowledge Repositories

  • Building interconnected SharePoint sites and document libraries
  • Applying metadata columns, content types, and lookup fields
  • Defining site hierarchies and enabling cross-site navigation

Designing Dynamic Dashboards with Power BI

  • Connecting SharePoint and Microsoft Lists data to Power BI
  • Generating real-time dashboards to monitor knowledge assets
  • Creating KPIs and visual reports to drive data-informed insights

Tailoring Knowledge Workflows with Power Automate

  • Automating approval, review, and publishing procedures
  • Integrating Teams notifications and adaptive cards for user engagement
  • Developing multi-step flows to manage document lifecycles

Establishing and Managing Collaborative Content Ecosystems

  • Leveraging Teams and OneNote for collaborative knowledge capture
  • Synchronizing SharePoint pages, Lists, and Planner boards
  • Setting up governance structures, roles, and permission levels

Maintaining and Optimizing Knowledge Systems

  • Enforcing data retention, archiving, and compliance standards
  • Conducting periodic audits and metadata refinements
  • Enhancing system performance and minimizing content duplication

Best Practices for Knowledge Management in Microsoft 365

  • Reviewing key design principles for knowledge systems
  • Safeguarding consistency and discoverability across all content
  • Promoting user adoption and engagement through superior user experience design

Requirements

  • Competent understanding of Microsoft 365 tools, including SharePoint, Teams, and OneNote
  • Background experience in knowledge management or content strategy

Target Audience

  • Knowledge managers responsible for building structured information repositories
  • Content strategists focused on developing interconnected knowledge systems
  • IT specialists overseeing organizational knowledge management within Microsoft 365
 14 Hours

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