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Course Outline
Introduction and Overview
Understanding the What and Why of Business Process Re-Engineering (BPR)
- Enhancing competitive positioning through radical redesign
- Understanding the necessity for re-engineering
- Defining the scope: what re-engineering entails and what it does not
- Concentrating on the core business process
- Meeting goals for cost efficiency and revenue growth
Utilizing the proven CLAMBRE/UML framework for re-engineering
- Adhering to modeling standards: UML and BPMN
- Distinguishing between customers and stakeholders
- Mapping out activities and information architecture
- Fostering creative, right-brain thinking
Focusing on the Customer
Analyzing the customer interface
- Expanding customer roles through aggregation
- Refining customer classifications using generalization
- Constructing a precise customer profile
Capturing customer values and requirements
- Differentiating between service provision and product supply
- Assessing customer satisfaction across quality, flexibility, speed, cost, and service
- Classifying customer relationships using the PRIDE checklist
- Evaluating the extent to which business processes meet customer demands
Modeling the Business Process
Identifying processes suitable for re-engineering
- Discovering core business processes
- Selecting appropriate metrics to gauge process performance
- Recognizing common business process antipatterns
- Presenting insights to senior leadership
Defining worker roles and responsibilities
- Detecting role inconsistencies using cross-reference matrices
- Visualizing business processes with UML activity diagrams
- Distributing activities across different roles
Analyzing the Business Process
Deepening business process details
- Choosing the right UML tools
- Defining process scope with UML use case diagrams
- Identifying key business actors
- Modeling alternative workflow paths
- Capturing inefficient business activities
Examining the business structure
- Reviewing organizational infrastructure
- Mapping information flows with class diagrams
- Applying UML business stereotypes
- Establishing process architecture via communication diagrams
- Eliminating rigid or restrictive structures
Redesigning the Business Process
Optimizing the benefits of information technology
- Leveraging web-enabled technology
- Facilitating interaction through social spaces
- Designing resilient, future-ready business systems
- Implementing business intelligence solutions
- Utilizing Enterprise Information Systems
Redefining the boundaries between customers and processes
- Tailoring business processes to serve specific customer segments
- Integrating and leveraging technology opportunities
- Personalizing the process experience
- Meeting and surpassing customer expectations
Building the new process using best business practices
- Integrating business patterns
- Addressing process anomalies
- Evaluating strategic alternatives
- Ensuring robust and reliable information management
Implementing the Re-engineered Process
- Upskilling and re-educating the workforce
- Connecting performance metrics with customer satisfaction
- Sustaining continuous process improvement
- Monitoring and measuring outcomes
- Demonstrating tangible success
21 Hours
Testimonials (3)
What I like the most about the training was the detailed discussion and the Exercises.
Kevin Roi Rimpos - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
The exercises and real life examples
Gracielle Ellaine Pagaduan - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
Learning more about the subject matter
