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Course Outline
Introduction and Overview
Understanding the fundamentals and rationale of business process re-engineering (BPR)
- Driving competitive advantage through radical redesign
- The necessity of re-engineering
- Defining what constitutes re-engineering and what does not
- Focusing on the business process itself
- Achieving goals for cost reduction and revenue generation
Utilizing the proven CLAMBRE/UML framework for re-engineering
- Modeling standards: UML and BPMN
- Distinguishing customers from stakeholders
- Identifying activities and information structures
- Employing creative, right-brain thinking
Focusing on the Customer
Investigating the customer interface
- Expanding customer roles through aggregation
- Refining customer types using generalization
- Creating an accurate customer profile
Documenting customer values and requirements
- Service provision versus product supply
- Evaluating customer satisfaction across quality, flexibility, speed, cost, and service
- Categorizing customer relationships using the PRIDE checklist
- Assessing how well the business process fulfills customer needs
Modeling the Business Process
Identifying processes for re-engineering
- Uncovering core business processes
- Selecting appropriate metrics to evaluate process performance
- Detecting business process antipatterns
- Presenting findings to senior management
Describing worker roles and responsibilities
- Identifying role anomalies using cross-reference matrices
- Mapping a business process with UML activity diagrams
- Partitioning activities among roles
Analyzing the Business Process
Detailing business processes
- Selecting suitable UML tools
- Scoping the process using UML use case diagrams
- Identifying key business actors
- Modeling alternative workflows
- Capturing ineffective business activities
Exploring the business structure
- Reviewing organizational infrastructure
- Mapping information using class diagrams
- UML business stereotypes
- Designating process architecture with communication diagrams
- Eliminating restrictive structures
Redesigning the Business Process
Maximizing the benefits of information technology
- Web-enabled technology
- Interaction through social spaces
- Designing future-proof business systems
- Business intelligence solutions
- Enterprise Information Systems
Redefining customer-process boundaries
- Adapting the business process to benefit specific customer segments
- Integrating and capitalizing on technology opportunities
- Personalizing the process
- Meeting and exceeding customer expectations
Creating the new process using best business practice
- Incorporating business patterns
- Resolving process anomalies
- Comparing strategic alternatives
- Ensuring durable, reliable information management
Rolling Out the Re-engineered Process
- Re-educating the workforce
- Linking metrics with customer satisfaction
- Supporting ongoing process improvement
- Monitoring and measuring results
- Demonstrating success
21 Hours
Testimonials (3)
What I like the most about the training was the detailed discussion and the Exercises.
Kevin Roi Rimpos - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
The exercises and real life examples
Gracielle Ellaine Pagaduan - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
Learning more about the subject matter
