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Course Outline
Introduction
- A brief overview of process history
- Adopting a process-centric perspective
- Principles of process management
- Analysis, modeling, and design of processes
- The BPM framework
- Business Process Management Systems (BPMS)
- Architecture of business processes
BPM Implementation Strategies
- The value proposition of BPM
- Engaging with the BPM community
- Rationalizing BPM automation
- Understanding the SOA reference architecture topology
- Overview of BPM vendors and tool positioning
Aligning IT and Business
- Distinguishing BPM from BPMS
- Criteria for selecting a BPMS
- Collaborating IT and business to match technology with specific problems
- Implementing a development model
- System overview of BPM
- Essential terminology and concepts
Understanding Basic Concepts and Architecture
- Process modeling
- Process analysis
- Process design
- Structural components of a BPMS
- Enterprise-level process management planning
- Essential skills, roles, and responsibilities
Governance and Business strategy
- Evolution: from data/functions to objects and services
- Future trends: core business logic versus process control
- Architectural design considerations
- Harmonizing business and IT objectives
- The function of business stewardship
- The role of Business Rule Analysts
Modelling a process with BPMN
- The value added by BPMN
- Composability and fundamental services
- Advocating for an incremental and iterative approach
- The importance of Use Cases in driving projects
- Defining message properties
- Utilization of correlation sets
- Developing complex parallel activity execution
- Designing for concurrency
- BPMN implementations by vendors
- Case study: Microsoft XLANG
Fault Handling and Exception Management
- Event definition
- Configuring timeouts
- Managing faults
- Exception handling
- Compensation management
Business Rules
- Drivers for Business Rules
- Fundamental concepts
- Rule Maturity Model (KPI RMM™)
- KPI STEP™ principles
- Evolving roles for Business and I/T
- Maintaining a business focus in rules
- Identifying appropriate use cases for a BR approach
- Refining the scope of BR projects
- Essential components of a BR project plan
- The significance of a BR pilot
- Extracting BRs from existing code
BPM as enabler of SOA: Key components
- Application front-ends
- Core services
- The benefit of an ESB
- Utilizing a repository
- Enhancing business agility
- The BPM Board
- Dissemination of technical white papers
Controlling & measuring improvement processes
- Repository administration
- Establishing quality gateways
- The four pillars of success
Metrics
- Organizational performance context
- Characteristics of effective metrics
- Hierarchy of measurement and management
- Beyond measurement in process management
- Metrics within processes and management roles in measurement
- Key managerial questions to address
- Common pitfalls in process management initiatives
Architecture of a BPM System
- EAI and B2B considerations
- Topology and scalability
- Design utilities
- Deployment tools
- Monitoring and administration
- The process engine
- Process definition repository
Core BPMS features and Interfaces
- Repository support
- Database integration
- BAM
- Human workflow solutions
Requirements
No prior requirements
35 Hours
Testimonials (2)
treatment of certain aspects of my work
Keagile Ramokolo - 8111095637085
Course - Business Process Management
I really was benefit from the trainers subject matter expertise.