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Course Outline

Introduction

  • A brief overview of process history
  • Adopting a process-centric perspective
  • Principles of process management
  • Analysis, modeling, and design of processes
  • The BPM framework
  • Business Process Management Systems (BPMS)
  • Architecture of business processes

BPM Implementation Strategies

  • The value proposition of BPM
  • Engaging with the BPM community
  • Rationalizing BPM automation
  • Understanding the SOA reference architecture topology
  • Overview of BPM vendors and tool positioning

Aligning IT and Business

  • Distinguishing BPM from BPMS
  • Criteria for selecting a BPMS
  • Collaborating IT and business to match technology with specific problems
  • Implementing a development model
  • System overview of BPM
  • Essential terminology and concepts

Understanding Basic Concepts and Architecture

  • Process modeling
  • Process analysis
  • Process design
  • Structural components of a BPMS
  • Enterprise-level process management planning
  • Essential skills, roles, and responsibilities

Governance and Business strategy

  • Evolution: from data/functions to objects and services
  • Future trends: core business logic versus process control
  • Architectural design considerations
  • Harmonizing business and IT objectives
  • The function of business stewardship
  • The role of Business Rule Analysts

Modelling a process with BPMN

  • The value added by BPMN
  • Composability and fundamental services
  • Advocating for an incremental and iterative approach
  • The importance of Use Cases in driving projects
  • Defining message properties
  • Utilization of correlation sets
  • Developing complex parallel activity execution
  • Designing for concurrency
  • BPMN implementations by vendors
  • Case study: Microsoft XLANG

Fault Handling and Exception Management

  • Event definition
  • Configuring timeouts
  • Managing faults
  • Exception handling
  • Compensation management

Business Rules

  • Drivers for Business Rules
  • Fundamental concepts
  • Rule Maturity Model (KPI RMM™)
  • KPI STEP™ principles
  • Evolving roles for Business and I/T
  • Maintaining a business focus in rules
  • Identifying appropriate use cases for a BR approach
  • Refining the scope of BR projects
  • Essential components of a BR project plan
  • The significance of a BR pilot
  • Extracting BRs from existing code

BPM as enabler of SOA: Key components

  • Application front-ends
  • Core services
  • The benefit of an ESB
  • Utilizing a repository
  • Enhancing business agility
  • The BPM Board
  • Dissemination of technical white papers

Controlling & measuring improvement processes

  • Repository administration
  • Establishing quality gateways
  • The four pillars of success

Metrics

  • Organizational performance context
  • Characteristics of effective metrics
  • Hierarchy of measurement and management
  • Beyond measurement in process management
  • Metrics within processes and management roles in measurement
  • Key managerial questions to address
  • Common pitfalls in process management initiatives

Architecture of a BPM System

  • EAI and B2B considerations
  • Topology and scalability
  • Design utilities
  • Deployment tools
  • Monitoring and administration
  • The process engine
  • Process definition repository

Core BPMS features and Interfaces

  • Repository support
  • Database integration
  • BAM
  • Human workflow solutions

Requirements

No prior requirements

 35 Hours

Number of participants


Price per participant

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