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Course Outline
Introduction to Agentic AI in Operations
- Transitioning from static runbooks to reasoning agents: the evolution of IT automation
- Anatomy of an agent: reasoning loops, tool utilization, memory, and planning
- Determining when to automate versus when to maintain human involvement
Agent Frameworks and Architectures
- Single-agent patterns: ReAct, Plan-and-Execute, and tool-calling loops
- Multi-agent architectures: supervisor, hierarchical, and swarm patterns
- Framework comparison: LangGraph, CrewAI, AutoGen, and custom agent solutions
- Developing your first operational agent: querying monitoring, diagnosing, and proposing solutions
Tool Integration for IT Operations
- Connecting agents to Prometheus, Grafana, Datadog, and PagerDuty APIs
- Agent-driven log querying: integration with Elasticsearch, Loki, and Splunk
- Utilizing infrastructure tools: kubectl, Terraform, and Ansible through agent actions
- Designing secure tool interfaces with parameter validation and idempotency
Incident Response Automation
- Automated incident triage: severity classification and routing
- Generating root cause hypotheses and gathering evidence
- Automated remediation: executing restart, scale, rollback, and failover actions
- Creating an incident runbook agent with progressive autonomy levels
Safety, Guardrails, and Human-in-the-Loop
- Classifying actions: read-only, low-risk, high-risk, and destructive
- Establishing approval gates and escalation policies for critical operations
- Guardrail patterns: action allowlists, blast radius limits, and rollback guarantees
- Maintaining audit trails and decision provenance for compliance
Multi-Agent Orchestration for Complex Incidents
- Coordinating specialist agents: triage, diagnosis, and remediation agents
- Managing inter-agent communication and shared context
- Resolving conflicts when agents propose contradictory actions
- Conducting end-to-end major incident simulations with multi-agent responses
Observability and Evaluation
- Tracing agent reasoning chains for debugging and auditing
- Assessing agent decision quality: precision, recall, and time-to-resolution
- Implementing feedback loops: learning from operator overrides and outcomes
- Tracking costs and analyzing token economics for operational agents
Production Deployment and Operations
- Deploying agents as services: APIs, webhooks, and scheduled jobs
- Gradual autonomy rollout: transitioning from shadow mode to full auto-remediation
- Handling agent failures: protocols for when the agent itself malfunctions
- Building the business case and measuring ROI for autonomous operations
Requirements
- Practical experience in IT operations, DevOps, or SRE practices.
- Proficiency in Python scripting and REST APIs.
- Foundational knowledge of LLM capabilities and prompt engineering.
Target Audience
- SRE and DevOps engineers exploring AI-driven automation strategies.
- Platform engineers focused on building self-healing infrastructure.
- IT operations leaders evaluating agentic AI solutions for incident management.
14 Hours
