Design Thinking Training in Prague

Design Thinking is a human-centered approach to problem-solving that leverages empathy, definition, ideation, prototyping, and testing. This course variant places significant emphasis on the Empathize phase, focusing on linking identified pain points to the actual needs of internal clients. Participants engage in dynamic, collaborative activities to convert insights into actionable results.

This instructor-led live training, available online or onsite, is designed for beginner to intermediate-level teams and leaders. It aims to deepen empathy skills, strengthen relationships with internal clients, and translate pain points into meaningful opportunities for improvement.

Upon completion of this training, participants will be able to:

• Use empathy-based techniques to uncover and validate client needs.
• Convert mapped pain points into clear, actionable requirements.
• Participate in dynamic role plays and simulations to practice client-centered conversations.
• Collaboratively redefine problem statements from the client’s perspective.

Course Format

• Interactive lectures and guided discussions.
• Dynamic, hands-on role plays and empathy exercises.
• Group workshops for collaborative problem reframing.

Customization Options

• For a customized version tailored to specific internal processes (such as procurement or equipment provisioning), please contact us to arrange.

Design Thinking is a human-centered methodology for solving problems through empathy, definition, ideation, prototyping and testing. Focusing on the first two stages — Empathize and Define — helps teams better understand internal clients and define the right problems to solve.

This instructor-led, live training (online or onsite) is aimed at beginner-level to intermediate-level teams and leaders who wish to strengthen their connection with internal clients, reduce resistance to change, and improve operational efficiency through practical, collaborative methods.

By the end of this training, participants will be able to:

• Use active listening and interviewing techniques to gather meaningful insights about internal clients.
• Create empathy maps and capture user needs and pain points.
• Differentiate real root problems from perceived issues using tools like the 5 Whys and problem trees.
• Draft clear, actionable problem statements (POVs) that guide solution work.

Format of the Course

• Interactive lecture and discussion.
• Practical, hands-on exercises and role-plays.
• Group workshops and plenary feedback sessions.

Course Customization Options

• To request a customized version tailored to a specific internal process (e.g., procurement or equipment provisioning), please contact us to arrange.

This instructor-led, live training in Prague (online or onsite) is aimed at beginner-level to intermediate-level professionals who wish to understand and apply Design Thinking methodologies to drive innovation and improve business solutions.

By the end of this training, participants will be able to:

• Understand the core principles of Design Thinking and its role in innovation.
• Apply the five phases of Design Thinking to problem-solving.
• Utilize ideation techniques and tools to foster creativity.
• Implement Design Thinking strategies to improve processes and enhance efficiency.

This instructor-led, live training in Prague (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to solve everyday workplace challenges through gamification techniques.

By the end of this training, participants will be able to:

• Understand the principles of Design Thinking and its application to problem-solving.
• Incorporate gamification techniques to foster engagement and innovation.
• Develop creative and practical solutions to common workplace issues.
• Collaborate effectively across teams to implement problem-solving strategies.
• Apply iterative approaches to refine solutions through feedback and experimentation.

This live, instructor-led training in Prague (online or onsite) is tailored for beginner-level leaders and HR professionals interested in learning and applying Design Thinking methodologies to drive innovation, enhance problem-solving capabilities, and effectively engage teams.

By the end of this training, participants will be able to:

• Equip themselves with tools and methodologies to foster innovation and team engagement.
• Develop skills in empathy mapping, ideation, and prototyping for solving complex challenges.
• Apply Design Thinking principles to leadership and HR scenarios.
• Promote a culture of innovation within tech teams.

In this instructor-led, live workshop training in Prague (online or onsite), participants will learn how to apply the five stages of Design Thinking to better understand the problems experienced by end-users of a product or service, then develop the best approach for resolving them.

By the end of this training, participants will be able to:

• Use creative strategies to match customers' needs with technologically feasible solutions.
• Formulate a strategy to increase customer value and enhance product and service offerings.

Overview:

The Design Thinking (DT) process consists of five distinct stages: empathize, define, ideate, prototype, and test.

In today's increasingly complex landscape, organizations face challenges that often require specialized approaches. Design Thinking provides a framework for navigating these complexities. By mastering Design Thinking, individuals can tackle difficult problems more effectively, improve communication and persuasion skills, enhance business outcomes, and elevate both organizational culture and personal performance.

• Understanding DT: Learning from users and problems, identifying patterns, creating design models (accounting for model drift), testing the model, evaluating outcomes, and re-engineering solutions.
• Exploring the connection between DT, innovation, and entrepreneurship.
• DT methods and tools: utilizing personas, stakeholder maps, customer journey maps, service blueprints, and business model innovation techniques.
• Applying DT: Cultivating a design mindset, fostering disruptive innovation, adopting an iterative approach, utilizing agile estimation, sharpening critical thinking and problem-solving abilities, strengthening teamwork, leadership readiness, communication, technological fluency, forward-looking perspectives, intercultural and ethical competence, emotional intelligence, self-awareness, negotiation skills, and conflict resolution.

Objectives:

• To grasp the fundamentals and subtleties of DT.
• To explore key concepts, factors, theories, types, and models within DT.
• To experiment with, experience, and practice DT techniques.

Delivery:

This is a 1-day (4-hour) training course comprising:

• lectures (40% - presentation of theories, concepts, models, and interactive discussions),
• group exercises (30% - group dynamics, games, group discussions, and mock conflict resolution),
• individual activities (15% - writing, designing, and peer review),
• and supplementary materials (15% - videos, reading).

Note: Due to the interactive nature of this course, a minimum group size of 3 is required.