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Duration 14 hours
Course Outline
Introduction to Mobile Subscriber Services
- Types of subscribers and their profiles.
- Service categories: voice, SMS, data, and value-added services.
- Subscriber lifecycle events and their impact on signaling.
Role of OSS and NetAct Overview
- OSS functions within performance management.
- NetAct: its purpose and essential components.
- Data pathways from network elements to NetAct.
Key Performance Indicators — Core Concepts
- KPI classifications: availability, accessibility, retainability, and integrity.
- Basics of KPI calculation and aggregation cycles.
- Thresholds, alarms, and alignment with SLAs.
NetAct KPI Suite — Voice and Signaling
- Call setup success rates and call drop rates.
- SS7/Sigtran signaling KPIs.
- Considerations for busy hours and dimensioning KPIs.
NetAct KPI Suite — Data and Throughput
- KPIs for data session establishment and throughput.
- Metrics for latency, jitter, and packet loss.
- Subscriber experience indicators (e.g., per-subscriber throughput).
KPI Analysis and Root-Cause Correlation
- Trend analysis and baseline identification.
- Correlating KPIs across different layers (RAN, transport, core).
- Utilizing KPIs to pinpoint congestion, configuration errors, and hardware issues.
Reporting, Dashboards, and Alarm Management
- Creating practical KPI dashboards.
- Generating reports tailored for key stakeholders.
- Strategies for alarm tuning and noise reduction.
Troubleshooting Workflows Using NetAct Data
- A step-by-step troubleshooting guide.
- Practical exercises: addressing voice call failures and data throughput drops.
- Criteria for validating and closing incidents.
Operational Best Practices and KPI Governance
- KPI ownership and governance frameworks.
- Change management and assessing KPI impact.
- Continuous improvement and the KPI lifecycle.
Summary and Next Steps
Requirements
- A solid grasp of mobile network architecture.
- Working knowledge of OSS/BSS concepts.
- Fundamental familiarity with performance monitoring terminology.
Target Audience
- Network operations and performance engineers.
- OSS analysts and NOC personnel.
- Telecom planners and service assurance teams.
