KAIZEN Training Course

Concepts

• The Value of Kaizen
• Kaizen and Management
• Kaizen and Total Quality Control (TQC)
• Kaizen and Suggestion Systems
• Kaizen and Competition
• Process-Oriented vs. Result-Oriented Management

Comparisons Between Eastern and Western Approaches

• Kaizen and Innovation
• Kaizen and Metrics

From Total Quality Control to Kaizen

• Quality Control – The Quality of Managers
• Quality Control Methods: A Comparison Between Japan and the West
• Adherence to the PDCA Cycle
• Ground-Level Kaizen

Practical Application

• Manager-Driven Kaizen
• Kaizen Implementation
• Team-Driven Kaizen
• Individual-Driven Kaizen

Management Aspects

• Cross-Functional Management
• Policy Deployment
• Quality Deployment
• Total Productive Maintenance

Problem-Solving Approaches

• Problems in Management
• Kaizen Activities and Labor Relations
• Labor Relations: Enemies or Allies?
• Commitment from Senior Management

Transforming Corporate Culture

• Customers: The Ultimate Arbiters of Quality
• Supplier Relations: Transforming Corporate Culture – Challenges for Western Organizations.

Case Studies