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Duration 35 hours
Course Outline
Week 1: Core Foundations
- Day 1: Introduction to Banking Applications
- Overview of core banking modules
- SLAs, compliance requirements (PCI DSS, uptime)
- ITSM workflows covering incident, problem, and change management
- Day 2: Java Production Essentials
- JVM internals, memory management, and GC fundamentals
- Analyzing Java exceptions
- Tuning the JVM for specific banking workloads
- Day 3: Unix Fundamentals
- File structure and navigation
- Essential commands: ps, top, df, tail, grep, awk, sed
- Basics of shell scripting for automation
- Day 4: Logs & Monitoring
- Interpreting transaction and audit logs
- Working with tools such as Splunk, ELK, and native log parsing
- Practical exercise: Troubleshooting a failed fund transfer
- Day 5: Ticketing & Escalation Process
- Utilizing ServiceNow and JIRA workflows
- Escalation matrix (L1 → L2 → Dev)
- RCA and documentation best practices
Week 2: Advanced Troubleshooting & Real-Time Simulation
- Day 6: App Server & API Debugging
- Fundamentals of WebLogic and Tomcat
- Understanding API failure codes (401, 500, 504)
- JDBC pool issues and timeout management
- Day 7: DB Troubleshooting
- Managing slow queries, locks, and deadlocks
- SQL profiling tools: EXPLAIN, SHOW PROCESSLIST
- Practical exercise: Resolving a database deadlock
- Day 8: CI/CD, Release & Rollback
- Jenkins overview
- Analyzing release failure scenarios
- Executing rollbacks and post-deployment validation
- Day 9: War Room Simulation
- Role assignments: incident lead, communications, technical fix
- Live troubleshooting scenario involving login failures
- Conducting RCA, documenting war room notes, and updating stakeholders
- Day 10: Capstone & Review
- Comprehensive summary of tools, logs, escalation, Unix, and DB concepts
- Final challenge and assessment quiz
- Certification and feedback session
Optional Add-Ons
- Basics of Kafka/MQ troubleshooting
- APM Tools: AppDynamics/Dynatrace
- Introductory Kubernetes concepts (pod restarts, logs)
- SRE metrics: SLIs, SLOs, MTTR
Summary and Next Steps
Requirements
- A solid grasp of fundamental Java programming concepts
- Hands-on experience operating within Unix-based systems
- Working knowledge of support workflows in enterprise application contexts
Target Audience
- Support Engineers
- Java Developers making the transition into support roles
- Production Support Analysts operating within banking environments
Testimonials (2)
Setting up Podman for effortlessly working with local containers, as well as using Kafka topics.
- Norfolk Southern
Course - Quarkus for Developers
- The course progression (from JVM internals to more high-level topics) - Some insights from practical exercises - Visual style (not some presentation, but a nicely styled page)
