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 Duration 21 hours (3 days)

Course Outline

Fundamentals of Conversational AI

  • The evolution and history of voice assistant technologies
  • Essential components: ASR, NLU, Dialogue Management, and TTS
  • Review of key platforms: Alexa, Google Assistant, and Rasa

Crafting Voice Interfaces

  • Core principles of conversational user experience
  • Modeling intents and extracting entities
  • Utilizing voice design tools and flowcharting techniques

Development with Dialogflow and Alexa

  • Configuring Dialogflow agents, intents, and webhook fulfillment
  • Building Alexa Skills: defining intents, slots, voice models, and endpoint integration
  • Managing multi-turn conversations and session states

Constructing Voice Assistants with Rasa

  • Understanding Rasa architecture: NLU, Core, and Actions
  • Setting up training data and domain configurations
  • Implementing custom actions, forms, and contextual dialogues

Integration of Voice Assistants

  • Working with APIs and webhook back-end services
  • Linking to CRMs, databases, and external applications
  • Embedding voice assistants in web apps, IoT devices, and mobile platforms

Testing, Deployment, and Optimization

  • Using simulators and test cases for voice interaction validation
  • Monitoring usage patterns and debugging conversation flows
  • Rolling out to Google Assistant, Alexa devices, or private platforms

Security, Compliance, and Scalability

  • Implementing user authentication and authorization for assistants
  • Ensuring data privacy, GDPR compliance, and audit trails
  • Establishing version control and CI/CD pipelines for voice applications

Recap and Future Directions

Requirements

  • Knowledge of RESTful APIs and JSON
  • Proficiency in at least one programming language (e.g., Python or JavaScript)
  • Basic familiarity with natural language processing principles

Target Audience

  • Software engineers
  • UX designers focused on voice-centric interfaces
  • Conversational AI teams developing virtual assistants

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