Microsoft Dynamics 365 Training in Prague

Offered as a live, instructor-led session, this course in Prague dives into the fundamental concepts and practical aspects of Dynamics 365 F&O. It empowers developers and support personnel with the essential skills required to customize ERP features, integrate diverse systems, and maintain robust solutions within a professional enterprise setting.

This instructor-led, live training in Prague focuses on the core principles and practical fundamentals of Microsoft Dynamics 365 Customer Service. It empowers intermediate users to implement omnichannel tools, configure automated case handling, and craft personalized support experiences.

This instructor-led, live training in Prague (online or onsite) is designed for beginner to intermediate-level treasury and finance professionals who want to strengthen their knowledge, enhance report generation capabilities, and fully leverage Dynamics 365 for financial operations.

Upon completion of this training, participants will be able to:

• Navigate and customize the Dynamics 365 Finance and Operations interface.
• Generate and analyze financial reports with greater efficiency.
• Manage treasury functions, including cash flow management and bank reconciliations.
• Improve financial workflows to drive better operational efficiency.

This instructor-led, live training in Prague (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to enhance their customer service operations using Dynamics 365 Customer Service.

By the end of this training, participants will be able to:

• Understand the core features and functionalities of Dynamics 365 Customer Service.
• Set up and configure the D365 Customer Service environment.
• Manage customer interactions and cases efficiently.
• Utilize analytics to improve service delivery.
• Integrate Dynamics 365 Customer Service with other Microsoft applications.

This instructor-led, live training in Prague (available online or onsite) targets beginner to intermediate-level participants aiming to develop a comprehensive grasp of Dynamics 365 Sales and effectively apply the platform to boost their sales activities.

By the conclusion of this training, participants will be able to:

• Understand the key features and functionalities of Dynamics 365 Sales.
• Set up and configure the D365 Sales environment.
• Manage customer relationships and sales processes using D365 Sales.
• Utilize data and analytics to drive sales decisions.
• Integrate Dynamics 365 Sales with other Microsoft applications.

This instructor-led, live training in Prague (online or onsite) is designed for beginner to intermediate participants who wish to use the MS Dynamics 365 Sales Insights module for smarter sales strategies and improved customer engagement.

Upon completion of this training, participants will be able to:

• Grasp the key features and benefits of the Sales Insights module.
• Apply AI-driven analytics to boost sales results.
• Customize and configure the module to meet specific business requirements.
• Utilize insights for lead scoring, assessing relationship health, and managing the sales pipeline.
• Integrate Sales Insights with other Dynamics 365 modules and third-party tools.

This instructor-led live training in Prague (online or onsite) is aimed at business analysts who wish to optimize marketing and sales processes with Microsoft Dynamics 365.

By the end of this training, participants will be able to:

• Use the different modules in Microsoft Dynamics 365 to manage process flows.
• Integrate the Power Platform into Microsoft Dynamics 365.
• Structure different common data models such as records, segment charts, and more.
• Automate processes with Microsoft Flow integration.

This live, instructor-led training in Prague (available online or onsite) is designed for intermediate-level customer experience analysts and marketing operations professionals who aim to use Dynamics 365 Customer Insights to consolidate customer data and execute targeted, compliant customer journeys.

By the conclusion of this training, participants will possess the skills to connect and unify data sources, create segments and measures, develop and publish journeys, and effectively monitor and troubleshoot outcomes.