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 Duration 14 hours

Course Outline

Getting to Know OpenUEM

  • Overview of endpoint management principles and OpenUEM features
  • Grasping the endpoint lifecycle and core management concepts
  • Preparing the lab setup and test environment

Installing & Configuring OpenUEM

  • Setting up OpenUEM server components
  • Rolling out agents to Windows, macOS, and Linux devices
  • Adjusting network and security parameters

Enrolling & Structuring Endpoints

  • Registering endpoints in the OpenUEM console
  • Organizing and grouping devices for streamlined management
  • Assigning roles and permissions to administrators

Fundamentals of Device Management

  • Distributing software and updates to controlled devices
  • Setting up policies and compliance configurations
  • Tracking device health and activity levels

Patch Management & Automation

  • Scheduling updates and automating patch rollouts
  • Validating and testing software deployments
  • Applying best practices for endpoint security and compliance

Reporting & Troubleshooting

  • Creating reports on device status and activity
  • Diagnosing common endpoint issues through basic troubleshooting
  • Setting up monitoring alerts for proactive management

Capstone Lab & Practical Work

  • Practical lab: enrolling devices, pushing updates, and monitoring endpoints
  • Scenario-based drills to solidify understanding
  • Analyzing and discussing lab outcomes

Recap and Future Steps

Requirements

  • A grasp of fundamental IT support principles
  • Practical experience with endpoint devices and their operating systems
  • Familiarity with basic networking and device configuration tasks

Target Audience

  • IT support team members
  • Technical helpdesk specialists
  • Entry-level system administrators

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