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 Duration 14 hours

Course Outline

Transforming Decision-Making through Models

  • Shifting from static rules and human judgement to scored options
  • The pace and volume of automated actions
  • Emerging failure modes and gaps in accountability

Inventorying Decisions and Classifying Risk

  • Creating a catalogue of automated decisions
  • Assessing impact, reversibility, and affected stakeholders
  • Defining risk tiers and corresponding control requirements
  • Assigning ownership to specific decision classes

Establishing Accountability and Human Oversight

  • Distinguishing between meaningful and nominal human review
  • Treating autonomy thresholds as critical governance decisions
  • Defining escalation paths and response time expectations
  • Identifying accountable owners and final sign-off responsibilities

Maintaining Decision Records and Explainability

  • Essential components of a defensible decision record
  • Persisting data on confidence, options, and context
  • Ensuring traceability of models and versions
  • Communicating decision logic to customers or regulatory bodies

Managing Policy and Boundary Controls

  • Approving option sets and implementing change management
  • Governing thresholds and conducting periodic reviews
  • Defining prohibited decisions and mandatory hard stops
  • Integrating policy logic alongside model outputs

Meeting Regulatory Expectations

  • Obligations under the EU AI Act for decision-making systems
  • Sector-specific regulations in finance, insurance, and healthcare
  • Data protection standards and rights regarding automated decisions
  • Maintaining documentation and evidence of conformity

Managing Vendor, Licensing, and Provenance Risks

  • Comparing hosted decision APIs with open-weight alternatives
  • Navigating licence terms for derivative and embedded models
  • Mitigating supplier dependency and risks of service discontinuation
  • Ensuring weight integrity and version pinning

Monitoring Bias, Fairness, and Outcomes

  • Tracking outcome disparities across different groups
  • Identifying proxy variables and biases in option framing
  • Analysing signals from appeals and complaints
  • Conducting regular fairness assessments

Responding to Incorrect Decisions

  • Detecting patterns of systematic decision errors
  • Implementing containment measures and suspending autonomy
  • Executing remediation and providing customer redress
  • Investigating root causes and updating controls

Conducting Assurance Reviews of the Decision Layer

  • Identifying evidence required by auditors
  • Validating claims regarding accuracy and calibration
  • Sampling decisions and manual overrides
  • Reporting findings and insights to the board

Requirements

  • A general awareness of AI or automation initiatives within an enterprise environment.
  • A working understanding of risk, compliance, or audit workflows.
  • No programming skills are necessary for participation.

Target Audience

  • Officers responsible for risk, compliance, and model risk.
  • Internal auditors tasked with reviewing automated decisions.
  • Leads in AI governance and data protection.
  • Product owners responsible for automated workflows.
  • Architects integrating oversight mechanisms into agent systems.

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