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Duration 14 hours
Course Outline
Transforming Decision-Making through Models
- Shifting from static rules and human judgement to scored options
- The pace and volume of automated actions
- Emerging failure modes and gaps in accountability
Inventorying Decisions and Classifying Risk
- Creating a catalogue of automated decisions
- Assessing impact, reversibility, and affected stakeholders
- Defining risk tiers and corresponding control requirements
- Assigning ownership to specific decision classes
Establishing Accountability and Human Oversight
- Distinguishing between meaningful and nominal human review
- Treating autonomy thresholds as critical governance decisions
- Defining escalation paths and response time expectations
- Identifying accountable owners and final sign-off responsibilities
Maintaining Decision Records and Explainability
- Essential components of a defensible decision record
- Persisting data on confidence, options, and context
- Ensuring traceability of models and versions
- Communicating decision logic to customers or regulatory bodies
Managing Policy and Boundary Controls
- Approving option sets and implementing change management
- Governing thresholds and conducting periodic reviews
- Defining prohibited decisions and mandatory hard stops
- Integrating policy logic alongside model outputs
Meeting Regulatory Expectations
- Obligations under the EU AI Act for decision-making systems
- Sector-specific regulations in finance, insurance, and healthcare
- Data protection standards and rights regarding automated decisions
- Maintaining documentation and evidence of conformity
Managing Vendor, Licensing, and Provenance Risks
- Comparing hosted decision APIs with open-weight alternatives
- Navigating licence terms for derivative and embedded models
- Mitigating supplier dependency and risks of service discontinuation
- Ensuring weight integrity and version pinning
Monitoring Bias, Fairness, and Outcomes
- Tracking outcome disparities across different groups
- Identifying proxy variables and biases in option framing
- Analysing signals from appeals and complaints
- Conducting regular fairness assessments
Responding to Incorrect Decisions
- Detecting patterns of systematic decision errors
- Implementing containment measures and suspending autonomy
- Executing remediation and providing customer redress
- Investigating root causes and updating controls
Conducting Assurance Reviews of the Decision Layer
- Identifying evidence required by auditors
- Validating claims regarding accuracy and calibration
- Sampling decisions and manual overrides
- Reporting findings and insights to the board
Requirements
- A general awareness of AI or automation initiatives within an enterprise environment.
- A working understanding of risk, compliance, or audit workflows.
- No programming skills are necessary for participation.
Target Audience
- Officers responsible for risk, compliance, and model risk.
- Internal auditors tasked with reviewing automated decisions.
- Leads in AI governance and data protection.
- Product owners responsible for automated workflows.
- Architects integrating oversight mechanisms into agent systems.