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 Duration 21 hours

Course Outline

Module 1: Core Concepts of Adobe Marketo Engage

  • Overview of the platform and its user interface
  • Foundations of marketing automation and lead lifecycle management
  • Effective management of leads, accounts, and audience groups
  • Developing intelligent segments and dynamic lists

Module 2: Developing Campaigns and Basic Automation

  • Setting up email programs and web forms
  • Designing landing pages and dynamic content blocks
  • Constructing automation workflows such as drip campaigns
  • Tracking campaign success and refining results

Module 3: Advanced Automation and Personalization Techniques

  • Crafting multichannel nurturing programs across email, social, and web
  • Utilizing tokens and snippets for content consistency and reuse
  • Implementing AI-driven personalization via Adobe Sensei
  • Connecting with CRM platforms like Salesforce and Microsoft Dynamics

Module 4: Analytics and Data Administration

  • Building dashboards and performance reports
  • Comprehending multichannel attribution and calculating return on investment
  • Establishing data governance and ensuring security compliance
  • Applying best practices for marketing campaigns in educational and commercial contexts

Module 5: Practical Workshop – Campaign Simulation

  • Setting up a realistic campaign tailored for higher education
  • Creating automated workflows for student engagement and follow-ups
  • Assessing and presenting outcomes aligned with campaign goals

Summary and Future Directions

Requirements

  • A foundational grasp of digital marketing and CRM principles
  • Experience with email marketing and lead management processes
  • A keen interest in automation and data-centric marketing approaches

Target Audience

  • Faculty members and marketing staff from the School of Commercial Engineering
  • Specialists in marketing automation and CRM coordination
  • Academic personnel involved in communications, outreach, or enrollment marketing

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